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About Us

Here at Lumio, we help homeowners nationwide switch to solar from start to finish as a top 3 private, vertically-integrated solar company. Our mission is to deliver solutions that decentralize power, elevate communities, and provide authentic sustainability for homeowners nationwide. Built upon principles of ethical leadership and customer-first innovation, Lumio’s collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.™

About This Role

Our goal is to ensure that our technologies work in harmony with each employee, whether that's an intern, full-time employee, contractor or high-level executive. As a Helpdesk Engineer at Lumio, you will analyze information, customize technologies, and usage of assigned products to determine the best way to resolve the end user’s issue.

Overall Responsibilities

• Responsible for supporting Computers, Printers, Software, Network and related equipment (monitor, keyboard, mouse, hard drive, etc) 

• Assist with onboarding of new users 

• Keep inventory of all hardware, software, and licensed users 

• Understand compliance and information security within systems and user devices

• Perform other needed job tasks as requested by leadership

Qualifications 

• 2+ years of Helpdesk or similar experience

• Able to quickly acknowledge, align and resolve a variety of complex technical issues asked by end users

• Knowledgeable and capable to support a range of Apple and Windows products including MacOS, Windows, Microsoft, Google, Salesforce, and Okta

• Experience administering software such as, Google Workspace, Okta, and MDM’s (Jamf, Intone, etc) is preferred

• Ability to install, configure and support operating systems on desktop and mobile (Windows, MacOS, Android, iOS)

• Strong drive to provide excellent end user service and experience, with an awareness to the prioritization of tasks, stakeholders, budget, and efficiency

• Ability to identify and provide positive and constructive feedback

• Ability to multitask with ease, effectively prioritize tasks and be a self-starter

• Excellent communication and customer service skills (both verbal and written)

• Demonstrated tech-savviness; Prior technical exposure or interest

Physical Demands

The physical demands described below represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Remaining in a stationary position, often standing or sitting for prolonged periods.

• While performing duties of this job, the employee regularly has to sit, stand, hear and talk. 

• Communicating with others to exchange information

• Must be able to lift up to 25 pounds at times

What We Offer

• Competitive Medical, Dental & Vision Options

• Life Insurance 

• Paid Time Off (PTO)

• 401k Match

• Ancillary Benefits 

• Employee Assistance Program (EAP)

• Eleven (11) Observed holidays 

• Learning and Development

Legal Disclaimer

Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.