The Corporate Treasury Operations department is responsible for bank relationship services, cash positioning & forecasting, executing daily receipts and disbursements, customer service support, and various oversight/compliance/control functions. This includes cash accounting activities, bank reconciliations and cheque fraud prevention using various franchise, in-house built and banking applications.

The Compliance and Controls team manages the Treasury Operations accounting model, including associated reconciliations, reporting and journal entries. They oversee the controls functions related to access to Treasury-owned applications and signing authority limits, and monitoring payment fraud attempts.

Position Responsibilities:

The Manager, Treasury Operations Compliance and Controls, reporting to the Director Treasury Operations, Compliance & Controls, serves as a subject matter expert for compliance-related tasks.

• Conduct routine AML/ATF scanning and payment fraud tasks, acting as the Anti-Money Laundering subject matter expert for Treasury Operations

• Collaborate with the Director, Treasury Compliance & Controls to enhance the First Line of Defense Compliance Framework for Treasury Operations, ensuring adherence to the latest OSFI guidelines, regulatory requirements, and Manulife’s risk management policies & guidelines.

• Document business continuity plans as the back-up Business Continuity Plan Coordinator for Treasury Operations.

• Support initiatives aimed at improving process efficiencies while maintaining a robust control environment within Treasury Operations

• Prepare monthly, quarterly, and annual reports, such as Risk MOR reporting, regulatory reporting for cash balances, and various Compliance-related reports, ensuring accuracy & timeliness across all submissions.

• Participate in audit processes, including SOX and Key Risk audits, to ensure compliance with regulatory requirements and internal controls.

• Provide support across the Compliance team, including for Bank Reconciliation, Cash Accounting or Security Administration, as needed.

Required Qualifications:

• University degree in Accounting, Finance, Business, or related field

• 5-7 years of experience in the financial services industry, with expertise in treasury operations and compliance

• Strong understanding of regulatory requirements, including OFSI guidelines & industry standards related to financial compliance.

• Experienced in risk management & internal controls.

• Proficient in troubleshooting problems, exploring all available options, and determining when to escalate or seek external assistance.

• Skilled in reviewing current processes and recommending enhancements to improve efficiency and effectiveness.

• Tech-savvy, with advanced Excel skills including macros, and intermediate proficiency in analytics automation tools such as Power BI and Alteryx, with a desire to become an expert.

Preferred Qualifications:

• Ability to connect information from various sources to investigate variances and explain differences using the treasury management system and other data sources.

• Attention to detail with the ability to quickly respond to problems within tight deadlines. 

• Proactive in identifying issues, asking questions, recommending alternative solutions, and implementing agreed-upon solution.

• Effective communicator with stakeholders at all levels of the organization (internal & external)

• Team player who thrives in a fast-paced environment with tight deadlines and critical functions requiring a high level of accuracy. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.