Why you'll love this role

This role focuses on developing and optimizing the Global Fulfillment Network comprising Verification Centers, Xpress Fulfillment Center and Drop Off Stores.  The scope includes designing new facility layouts, redesigning existing facilities with new operating capabilities, collaborating on labor optimization initiatives from scheduling, process design, establishing and measuring engineered labor standards, and automation/robotics solutions to ensure the most economical end-to-end operations (e.g. inbound, verification, storage, retrieval, selection, packing and shipping) of products. This highly collaborative role works to ensure both the global fulfillment network and stakeholder’s needs are met, while maintaining high quality, cost effective, and timely services.

What you will do

• Fulfillment Center Design & Optimization:
  • Lead the design and layout of new fulfillment centers, ensuring optimal flow, space utilization, and scalability.
  • Analyze existing fulfillment center operations to identify bottlenecks, inefficiencies, and opportunities for improvement.
  • Develop and implement data-driven solutions to enhance throughput, reduce costs, and improve overall performance.
  • Stay abreast of industry trends and emerging technologies to ensure the fulfillment center remains competitive.
• Material Handling Equipment (MHE), Automation & Robotics:
  • Source and evaluate MHE, automation, and robotics solutions to meet the needs of the fulfillment center.
  • Develop business cases and financial models to justify investments in new technologies.
  • Lead the implementation and integration of new equipment and systems.
  • Ensure the ongoing maintenance and optimization of MHE, automation, and robotics.
• Labor Management & Optimization:
  • Collaborate with operations leaders leaders to develop and implement engineered labor standards to drive productivity and efficiency.
  • Implement and manage labor management systems (LMS) to track and optimize workforce performance.
  • Analyze labor data to identify areas for improvement and implement solutions.
  • Partner with finance and operations teams to ensure adequate staffing levels and skills.

About you

• Bachelor’s or Master’s degree preferred in management science, industrial, mechanical, or chemical engineering
• 7+ years of experience in industrial engineering, with a focus on e-commerce fulfillment center design and optimization.  Preferred experience with footwear, apparel and accessories categories.
• Proven track record in sourcing, implementing, and optimizing MHE, automation, and robotics solutions.
• Strong experience in labor management, including engineered labor standards and LMS.
• Demonstrated project management skills, with the ability to lead complex initiatives.
• Strong analytical, project, and product management skills, including a thorough understanding of how to interpret business/operational needs and translate them into operational process requirements. 
• Accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
• Proven track record of successfully achieving priorities and accomplishing objectives on time and within budget. 
• Proficient in the use of Microsoft Office, Google Suite, AutoCAD, and other project and product management software, data analytics and modeling skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders and subject matter experts. International language speaking abilities are a plus. 
• Deep understanding of e-commerce fulfillment center operations.
• Knowledge of MHE, automation, and robotics technologies.
• Familiarity with labor management systems and engineered labor standards.
• Lean Six Sigma or other continuous improvement methodologies.
• Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software.
• Familiarity with Warehouse Management (WMS) & Warehouse Control Systems (WCS) or Warehouse Execution Systems (WES) required.

Working conditions

• This is a remote role that may require visiting the Verification Center once a week.
• The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Team members may be regularly exposed to dust, odors, and noise. Required safety equipment includes gloves and protective eyewear. Shirts with sleeves are recommended, though not required. Closed-toed and closed heel shoes are required.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $95,000 to $125,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.