Project Role : Infrastructure Architect
Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BE BSc or equivalent

Summary: As the Team Leader for Microsoft Teams, candidate will play a pivotal role in leading a team of associates and junior resources tasked with managing and optimizing Microsoft Teams platform, with a specific focus on integrating enterprise voice capabilities. candidate will provide technical leadership and guidance to ensure the successful adoption and utilization of Microsoft Teams across organizations. Roles & Responsibilities: • Assist in the design, implementation, and administration of Microsoft Teams, including configuration of channels, chat, meetings, and collaboration features. • Support the integration of enterprise voice capabilities into Microsoft Teams, including configuration of Direct Routing, calling plans, voice routing policies, and emergency services. • Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and performance of Microsoft Teams services. • Assist in implementing and managing security measures, such as data loss prevention (DLP), to safeguard sensitive information shared within Microsoft Teams. • Develop and maintain documentation, policies, and procedures related to Microsoft Teams administration and usage. • Stay updated with industry trends, best practices, and new features of Microsoft Teams to support continuous improvement efforts. • Provide technical support and guidance to end-users, including responding to inquiries and resolving issues related to Microsoft Teams. • Participate in training sessions and workshops to enhance knowledge and skills related to Microsoft Teams administration. Professional & Technical Skills: • 8-9 years of experience in managing and administering Microsoft Teams in an enterprise environment. • Strong understanding of enterprise voice concepts and technologies, including Session Initiation Protocol (SIP), VoIP, and PSTN connectivity. • Experience with configuring Direct Routing, calling plans, voice routing policies, and emergency services in Microsoft Teams. • Administration and configuration of Microsoft Teams, including channels, chat, meetings, and collaboration features. • Support the onboarding and offboarding of users within Microsoft Teams, including managing user accounts, permissions, and access controls. • Implementation and configuration of Microsoft Teams governance policies, compliance features, and security controls. • Monitor system performance, troubleshoot issues, and provide technical support to end-users, including resolving escalated issues and troubleshooting technical problems. • Collaborate with IT teams to integrate Microsoft Teams with other systems and applications, such as Exchange Online, SharePoint Online, and third-party collaboration tools. • Stay updated with industry trends, best practices, and new features of Microsoft Teams, evaluating their potential impact and contributing ideas for optimization. • Participate in training sessions and workshops to enhance knowledge and skills related to Microsoft Teams administration and collaboration technologies. • Development and maintenance of documentation, policies, and procedures related to Microsoft Teams administration and usage. Additional Information: • The candidate should have a minimum of 8-9 years of experience in managing and administering Microsoft Teams in an enterprise environment. • May need to work based on local time of the clients.

BE BSc or equivalent

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