People are a key part of the Group’s strategy and HR partner with our business units in building a vibrant, customer focused and high integrity culture. Human Resources are the custodians of the employee lifecycle - from acquiring talent, through to leadership development and training, internal mobility, advising on employee relations, and delivering remuneration and benefits programs.

Through this, we can:

• Develop best in the world leaders to drive our culture
• Establish workforce capabilities to underpin our future success
• Build a strong foundation for flexibility
• Create a great experience for our people

HR Direct is a team of Trusted Advisors and Consultants who provide simple and easy solutions through quality advice and expertise, first time, anywhere, anytime. The HR Direct team supports employees and managers with their HR Policy, Workplace Relations, Pay and Navigational enquiries. This is a dynamic team that is focused on providing exceptional customer service, while at the same time fostering career development into a number of roles across the broader HR team.

About the Role

HR Direct are available to service customers from 8.30am to 5.30pm (AEST and AEDT). You will be required to be available to work within these hours.

As a HR Direct Advisor, your role will be to understand the HR needs of our employees, managers and stakeholders by providing efficient, accurate, confident and professional advice and going above and beyond to provide an excellent experience.

Your primary focus will be to deliver high calibre advice and counsel to our business for all their HR related matters end to end. You will need to discuss, question and fully understand the enquiries and provide quality advice to them to deliver a valued solution in as quick a time frame as possible. Through this, you will ensure the success of HR Direct by achieving its goals as set out to exceed our customer’s expectations.

As with all roles across the bank, in order to achieve HR Direct’s high standard of customer service and satisfaction, you will be provided with targets against which your performance will be measured.

We're interested in hearing from people who have

• Experience with Human Resources whether educationally or professionally
• Strong customer focus and the ability to fully understand customer needs
• Excellent interpersonal skills and sound judgement
• Excellent oral & written communication skills.
• Resilience and a ‘can do’ proactive attitude, with a track record of providing excellent customer service

This would be a 12 month secondment / maximum term contract opportunity.