What this job involves

• Client/Stakeholder Management

  • Provide superior customer service to meet on-site client’s expectations

• Procurement & Vendor Management

  • Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

  • Assist in the procurement of vendors and services as required

• Finance Management

  • Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

  • Ensure prompt and accurate management of purchase orders in JDE

• Health & Safety Management

  • Conduct regular audits to ensure safety procedures on site are in place and working

  • Assist in carrying out safety procedures when needed

• Site Operations Management

  • Assist in the implementation of Industry Best Practice operations

  • Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

  • Seek ways to constantly reduce costs and improve operational standards

  • Maintain premises in neat and good working condition at all times

  • Provide support for regular reporting packages

• Workorder Management

  • Create, assign and follow up workorders in Corrigo in an accurate and timely manner.

  • Ensure seamless communication with vendor, requestor and team members to ensure workorders are completed within established SLA

  • Manage and follow up quotes, estimates and proposals, ensure timely submission and seek approvals

• Risk Management

  • Assist in the implementation and management of property risk management program

  • Support the implementation and monitoring of disaster recovering and business continuity plans

  • Follow established escalation procedures and incident reporting procedures

  • Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

• Achieve Key Performance Indicators and Service Level Agreement targets

We expect to see your best efforts to pursue your role in being:

• Self-motivated; confident & energetic

• Flexible – able to adapt to rapidly changing situations

• Goal-oriented – able to focus on meeting all performance targets

• A strong communicator – good presentation skills and possess strong verbal & written communication skills

Critical Competencies for Success

• JLL First mind-set

  • Cooperate and work well with others to meet targets, team cohesion and cooperation is paramount

  • Support the wider-SRP/FM team effectively as and when needed

  • Proven ability to commit to flawless execution while complying with firm’s procedures and standards

• Client Focus & Relationship Management

  • Demonstrate, collaborate and cooperate to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer

  • Interact with the general client staff & vendors with ease

  • Manage conflict and conflicting priorities

  • Demonstrate ability to work with vendors to deliver efficient services

  • Demonstrate proactive & professional approach to customer service

  • Exude a customer-oriented attitude

• Project Management & Organizational Skills

  • Manage multiple and complex operational matters on a daily basis

  • Prioritize and manage the completion of projects in an efficient and timely manner

• Computer skills

  • Apply and develop proficient computer skills with a strong command of Microsoft Office Suite (Word, Excel, PowerPoint), and various software applications and systems relevant to the role.