At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

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Your role and responsibilities

We are looking for a Service Operations Manager who is passionate about leading people, driving operational excellence, and ensuring an outstanding customer experience. In this role, you will guide a local operations team, secure efficient day‑to‑day execution, and foster a positive, high‑performing culture.

As Service Operations Manager, you will oversee local service operations and ensure that customers receive reliable, high‑quality support. You will lead the implementation of operational strategies, drive continuous improvement, and secure a sustainable end‑to‑end value chain across your area of responsibility.

Key Responsibilities

• Direct day‑to‑day operations, coordinating service delivery and team activities to ensure efficiency and effectiveness.
• Create, implement, and continuously review operational plans and strategies aligned with the overall service business strategy.
• Lead and develop the operational team, including Service Project Managers and Service Coordinators, through hiring, training, and clear performance expectations.
• Ensure service quality standards, monitor KPIs, and drive continuous improvement to enhance customer satisfaction and operational reliability.
• Balance capacity, customer demand, and workload while managing operational budgets and human resources.
• Provide performance dashboards and strategic reporting to the Ports Service Manager.

Qualifications for the role

• Proven leadership experience with the ability to motivate, develop, and inspire teams in a positive and collaborative way.
• Strong organizational and delegation skills, with excellent communication abilities in both Swedish and English.
• Problem‑solving capabilities, business negotiation acumen, and experience in operational risk and quality management.
• At least two years of experience in operations management or customer service, ideally within a technical or service‑driven environment.
• Knowledge of operational systems and tools such as SAP and JIRA, and experience working with data‑driven decision‑making.
• Strong capability to lead teams, communicate clearly, and drive change and continuous improvement.
• Bachelor’s degree in Business Administration, Operations Management, or a related

You will be part of the Ports business line within the Marine and Ports division that is specialized in advanced automation and information systems for all types of container and bulk cargo handling cranes, as well as OCR and electrical systems for container terminals. We offer an international and dynamic working environment where our business delivers advanced technology on large projects across the world in a customer oriented and highly globalized industry.

Recruiting Manager: Davide Erba, +46 70 626 60 30, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Johan Halling, +46 72-461 25 17, Unionen: Pär Ångbäck, +46 70-636 07 04, Ledarna: Olof Kvensler, +46 70-588 91 52. Talent Partner: Anna Nordlund

We look forward to reading your application in PDF format. Last day to apply is March 29 th. Please note that the interview process is ongoing, apply now to secure your spot in the recruitment process! Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check.

We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.