ROLE SUMMARY:

The International Markets IC & CFCD CoE is a service function within GCEE’s Commercial Operations Team. This role will be responsible for leading Incentive Compensation (IC) strategic design and delivery activities within the International Tier 3 markets to enable the Business to drive higher Customer Facing Colleague performance and customer engagement ROI. The Incentive Compensation Manager – Tier 3 Markets role will collaborate strategically with Business Leaders in Tier 3 markets, other Commercial Operations functions, and the respective CMO Business Partners to design and operationalize strategic Incentive Compensation programs and key Incentive Compensation improvement initiatives for Tier 3 markets. This includes influencing, modeling, defining, and managing the implementation of Incentive Compensation bonus plans, Quota Setting, and other performance recognition programs for Tier 3 markets.

The Incentive Compensation Manager – Tier 3 Markets role will support the International Markets IC & CFCD CoE by leading strategic International Markets projects and key initiatives to advance the strategic value proposition of the CoE.

Key Attributes:

Accountable for delivering Incentive Compensation services within Tier 3 markets while leveraging technical expertise and analytical skills to drive strategic value and ensure service continuity and quality.

Responsible for the following IC activities:

• IC bonus plan design

• Quota setting methodology design

• IC program health analysis and identification of improvement opportunities

• Award and recognition programs design at the local level

• Collaboration and partnership with the Global Operations Service Center (GOSC) to deliver timely and accurate IC services and program administration

• IC related compliance policy management and application (GMIS policy)

• IC data analysis and insights generation to drive strategic IC model evolution discussions with business stakeholders

• Develop deep expertise in the products, markets, and business priorities of supported markets

• Work proactively with Business Leaders to identify solutions and design simple, motivating, fiscally responsible, and compliant IC plans

Enables the International Markets IC & CFCD CoE to implement service improvements and innovation to Incentive Compensation.

Reports to the Tier 3 Markets Incentive Compensation Lead.

ROLE RESPONSIBILITIES:

• Implement new processes, tools, initiatives as required by regional and global guidelines
• Proactively identify business needs and opportunities for enhancing existing services
• Generate and communicate IC analysis to monitor the health of IC programs through reports and dashboards as aligned with market stakeholders
• Demonstrate ability to work independently, lead by example, and effectively deliver on IC business strategies, goals, and objectives through influence, persuasion, analysis, negotiation, and facilitation capabilities
• Own process governance related to all Incentive Compensation services
• Create and maintain production calendar through managing communication and alignment of operations calendars with relevant stakeholders
• Ensure stakeholder accountability regarding input data ownership, validation, quality, and timelines adherence
• Understand and adhere to all relevant IC policies and procedures as well as Legal and Compliance requirements related to Incentive Compensation
• Partner with the Global Operations Service Center (GOSC) to calculate bonus payouts, contests, awards, and field quotas using defined process maps and approved tools and templates
• Ensure all incentive compensation deliverables are accurate and produced and distributed to the Field Force in a timely manner
• Maintain audit readiness through meticulous documentation, record keeping and archiving in coordination with GOSC

QUALIFICATIONS:

• Bachelor’s degree in engineering, data science, operations research or related quantitative field; MBA or equivalent Master’s level degree
• Minimum of 5 years of pharma industry experience in commercial operations / sales force effectiveness / Incentive Compensation / Process Design & Optimization
• Experience with production and timeline management
• Experience in planning and implementing process tasks with the ability to drive results, analyze data, and report progress in a complex environment
• Ability to interface with all levels of management, establish trust and build consensus
• Good written and oral communication skills with the ability to facilitate successful presentations to individuals and/or small groups
• Ability to work across cultures within a remote and geographically dispersed team setting
• Ability to navigate through language barriers and develop working relationships across different countries and markets
• Excellent software skills (Excel, Tableau, Word, PowerPoint) and the ability to learn new systems quickly is a must.
• Demonstrated project management skills.
• Knowledge of change management systems
• Ability to achieve results while acting in both a supportive and team-oriented manner

Other Job Details:

• Last Date to Apply for Job: March 28th, 2025.

• Work Location Assignment: Mexico City. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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