Veterinary Receptionist 

Salary: £12.33 per hour 

Location: Spinney Vets, Kettering Road and Wootton Fields 

Job Type: Permanent, Part-time 

Hours: 18 hours per week (worked over 2.5 days a week)

Shift pattern: Thursday/Friday (alternating) 08:00-15:00 at Wootton Fields and every Saturday 08:45-12:45, and Sunday 08:45-16.45 at Kettering Road

We are currently seeking a Client Care Assistant to join our fantastic team here at Spinney Vets to work across both our practices at Kettering Road and Wootton Fields. 

We would like to hear from candidates who are customer focused and confident communicators. 

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. 

Your role and responsibilities 

• Manage and deal with appointment bookings professionally and efficiently. 
• Support the business with a range of administrative duties. 
• Dispensing medication. 
• Able to work well in a fast-paced environment and still maintain a high level of customer service and complete all tasks to a high standard. 
• Show awareness of financial control within the practice. 
• Be happy to discuss financial issues with clients if needs be 
• Management of the practice diary to ensure all patients are booked in efficiently. 
• Maintain the highest professional and ethical standards. 
• Cleaning the consultation and waiting areas throughout the day. 
• Serving clients and taking payments, advising customers on products and services. 
• Banking duties. 

Essential Skills, Knowledge and Experience 

• Experience dealing with customers in a customer-facing role. 
• Previous veterinary experience is desirable but not essential. 
• A proactive and positive mindset. 
• Adapt well to learning a new system if no previous experience. 
• Excellent communication skills, both verbal and written. 
• Highly motivated to provide excellent service to clients, the practice and referrals. 
• Ability to work at a fast pace, under pressure along with lone working and managing own workload. 
• Professional approach to work. 
• Excellent administration, organisational and time management skills with excellent attention to detail. 
• Excellent IT skills – Microsoft (Outlook, Word and Excel, Teams). 

Benefits 

• 5 weeks holiday + bank holidays + Birthday Leave 
• Career progression opportunities 
• Staff discount schemes 
• Life Assurance 
• Enhanced sickness pay 
• Enhanced equal family leave 
• Employer contribution pension scheme   
• Wellness program including: 

• Employee assistance program 
• Eyecare voucher scheme 
• Free annual Flu jab 
• Cycle to work scheme

• Recruitment referral reward scheme 

About us 

We are a well-established, RCVS accredited, primary care practice that specialises in small animals within the county of Northamptonshire.

Spinney Vets has two well equipped branches, one on Kettering Road in Spinney Hill and the other in Wootton Fields.

Our highly trained staff create a loving and caring service that goes above and beyond to keep our patients healthy. As a team we collaborate with each other on complicated cases or support all colleagues with career progression within the industry.