SERVICE COORDINATOR/DISPATCHER

Overview:

Our Service Coordinator plays an important role at the forefront of our Service Department.  You will be responsible for assisting customers and clients by phone, email, and other communications to respond to questions, concerns, and service requests along with dispatching our technicians and managing work orders.  This position also assists multiple Project Managers in the Service Department with various administrative duties including job setup, billing, scheduling, and closing out jobs. Not only will you support developing new business opportunities, once contracted, you will support full-cycle project coordination with the project management team.

The individual in this role must utilize strong communication and phone skills, demonstrate patience, confidence, and professionalism, and be purpose driven.  Your success in this position will depend on your interpersonal communication skills as you will be dealing with our field technicians and our customers daily, whom both respond differently to various communication styles.

Responsibilities:

This position will include performing various functions including, but are not limited to, the following:

• Answer calls for service, emergencies, bid requests, complaints, and general inquiries, and respond accordingly by dispatching service technician or collecting and forwarding information to appropriate personnel within the department.
• Schedule service calls as necessary and follow-through with project to completion.
• Complete job setups, relay customer and job information to service technician via work order using appropriate communication methods, schedule work accordingly, review completed work with technician at completion of job to determine if more work is necessary and take appropriate action.
• Assist service technicians as needed with advisement of Project Managers.
• Manage service work orders paperwork to ensure efficient billing and job closeout is completed.
• Maintain accurate schedule of all service department technicians, responding to needs of Project Managers and Foremen by supplying labor as needed.
• Effectively manage time/scheduling conflicts with service department and payroll department.

Required Competencies/Skills (not listed in order of importance):

• Minimum of Associates Degree required or other relevant experience.
• At least two years of experience in the construction industry.
• Experience with invoicing and billing setup is preferred – will train the right person.
• Proficient in Microsoft Office software, especially Excel.
• Experience with scheduling software helpful or demonstrated ability to learn technology efficiently.
• Detail oriented and strong organizational skills.
• Motivated self-starter with excellent listening/communication skills.
• Ability to work in busy environment and promote teamwork and collaboration.
• Motivation to take initiative and responsibility for tasks given.

Compensation:

The minimum and maximum annual salary that O’Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting is between $58,500 to $64,350 annually.

It is important to O’Connell Electric that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O’Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, which meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account.

 

Equal Opportunity:

O’Connell Electric is an equal opportunity employer and prohibits discrimination and harassment of any type.   O’Connell Electric affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.