Posted:
4/15/2025, 9:39:42 PM
Location(s):
Masovian Voivodeship, Poland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
THE WORK
As a Collections Associate you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area.
Your main tasks will be related to:
Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits,
Billing customers,
Forecasting overdue payments and offering insights into customer payment behavior,
Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases,
Communicating with customers via phone and email to address overdue invoices,
Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes,
Collaborating with internal teams to resolve customer issues and supporting colleagues when needed,
Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team,
Acting as a point of contact for new joiners, helping with knowledge transfer and learning,
Serving as SMEs to the less experienced team members.
What's in it for you:
Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
Access continuous learning opportunities.
Work on projects for international clients, expanding your skills set.
HERE’S WHAT YOU’LL NEED
Very good English and Spanish language skills (minimum B2 level)
Ability to thrive in a dynamic and fast-paced environment
Ability to work independently and manage more complex cases
Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
Familiarity with Microsoft Office tools
Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw
is a plus.
BONUS POINTS IF YOU HAVE:
Experience in transition
Knowledge of SAP or ServiceNow
A degree in finance or a related field.
Experience in customer service, collections / accounts receivable processes
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
WHAT WE OFFER
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing