Customer Service Representative 

• Are you looking for a customer service challenge with responsibility?  

• You love communicating in English & Polish with both internal and external parties?   

• Are you a strong team player and able to self-educate?  

• You thrive in a multicultural environment with a high degree of dynamism?  
   

Four times check?   

Then you might be the perfect fit for this job. Bring your drive to help shape the future at Q8. Curious about our company and the position of Customer Service Representative? Read on! 

As a Customer Service Representative, you will 

• Customer Interaction and Problem-Solving: Act as the first point of contact for both internal and external customers of International Diesel Service (IDS), managing inquiries, resolving issues, and supporting sales with professionalism and efficiency. Handle complaints, requests, and questions, ensuring they are logged, addressed, and resolved promptly and effectively. Leverage your proficiency in local languages and cultural understanding to provide translation and support for related matters. 

• Service Improvement and Customer Education: Continuously seek opportunities to enhance services by gathering and acting on regular customer feedback. Ensure adherence to established processes and procedures by educating and informing customers, and internal stakeholders on best practices and requirements. 

• Credit Support and Risk Management: Collaborate with the credit team to minimize credit risk by assisting with outstanding payments, resolving invoicing issues, and addressing local tax matters. Provide proactive support to sales and customers to ensure smooth financial operations. 

• Organization and Communication Excellence: Utilize your strong communication and organizational skills to manage multiple tasks seamlessly, delivering outstanding customer experiences while supporting operational efficiency. 

You recognize yourself in:   

• You hold a certificate of secondary education and have proven professional experience in a customer service role. 

• You are fluent in English and Polish, meeting the language requirements of our international environment.  

• You excel in both commercial communication and administrative procedures, ensuring effective follow-up and resolution. 

• You are a highly organized multitasker who thrives in a dynamic environment. 

• You have an inquisitive mindset, proactively seeking solutions and opportunities for improvement. 

• You are a collaborative team player who remains composed and effective under pressure. 

• You value working in a multicultural environment and adapt seamlessly to diverse cultural contexts. 

• You are dedicated to delivering exceptional customer service with professionalism, empathy, and attention to detail. 

What you are looking for in a job 
Q8 offers you a challenging and dynamic environment with lots of development opportunities. We strive for a good work-life balance for everyone. We work hard, but we value and encourage time for relaxation and complete detachment.
 

You can expect a competitive salary including bonus structure, a complete package of company resources and tools you need, insurance, and the necessary attention to your personal growth and development.

Ready to jump in?  

Then click the "Apply" button now and send us your personal details. We will contact you soon.  

What happens next  

If your profile inspires us, we will invite you for an initial conversation. If there's a good fit, we will introduce you to some colleagues. It might just be the start of a wonderful journey at Q8!  

Welcome to Q8, where we are moving forward at full speed  

At Q8, with our well-known stations in the Benelux (Q8, Q8 easy, and Tango), we have long established ourselves as an important stop along the way. Soon, we will expand with hundreds of full-service fast charging stations. As a mobility partner, we provide the right energy for our customers and have everything they need in our shops, from groceries to a healthy lunch. Our digital tools ensure that customers can easily find a station, recharge, or pay on the go—all for a smooth journey.  

What you might not know is that our network extends across Europe. Our IDS (International Diesel Service) division provides energy to trucks and offers services for international freight transport. Q8Oils develops and produces innovative lubricants for various sectors. And behind these activities are our dedicated employees: IT specialists, project managers, customer service, HR and finance professionals, and many more.  

Currently, all our departments are undergoing a transformation. The world is changing, and we are evolving with it. That's why we are looking for passionate people who, like us, are driven by innovation, mobility, and sustainability.  

About International Diesel Service (IDS)   

International Diesel Service (IDS) focuses on the fuel needs of long-haul and international road haulage operators. With competitively priced and strategically located filling stations, IDS covers all major roads in Europe. Its high-quality product range and complementary service package make IDS one of the leading fuel card providers in Europe.  

IDS is also committed to upholding its values in all new developments and activities. In addition to meeting world-class standards in corporate social responsibility and quality, we constantly strive to improve our performance through innovative solutions.