Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION: Note: The Client Service Director anchor job corresponds to the N°1 position for the Client Service activity at Brand, Region or Country level. For Managers reporting to CS Director please refer to next page anchor job Customer Service Manager. HOW WILL YOU MAKE AN IMPACT? - Provide detailed product and service information, addressing complex customer inquiries with precision and clarity. - Accurately record and process custom and special orders, coordinating with relevant teams to ensure timely delivery. - Handle advanced issue escalations promptly, providing managerial approvals when necessary. - Initiate contact with allocated customers through calls or in-person meetings to foster new relationships and act as the primary point of contact for resolving queries and complaints. - Schedule follow-up actions and meticulously enter information into the CRM system after each customer interaction to maintain high-quality data for effective customer retention and business development. - Conduct thorough interviews with customers using a complex multilevel sales script to clarify requirements, and assist in interviewing potential customers, making detailed notes to capture client needs. - Deliver exceptional service to encourage continued use of the organization's products and services. - Develop a comprehensive understanding of the organization's policies, procedures, and relevant regulatory codes to ensure compliance and obtain necessary authorizations for any deviations. - Enhance personal capabilities through participation in assessment and development planning activities, as well as formal and informal training and coaching. - Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media. - Possess post-secondary non-tertiary education and be an experienced practitioner capable of working independently with very limited managerial experience. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised.

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