The Workplace Location Services Analyst is responsible for a wide range of services that include reception, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and WiFi access and assists others as needed. The majority of daily tasks will be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The Workplace Location Services Analyst should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security access, reservations and catering support to our customers, cross support to our local technology team, and providing support to high profile in-office events as needed.

The Workplace Location Services Analyst should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees.  May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support including:

• Support life safety efforts including badge access, audit reports, and general CCure administration.

• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.

• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services.

• Understand Accenture's collaboration/technology tools and support customer utilization of these tools.

• Support the planning for and execution of all on-site meetings and events.

• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike.

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.

• Manage vendor relationships ensuring current NDA’s are on file.

• Prepare, pulling & analyzing data reports including those around in office bookings and activities.

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems.

• High level of professionalism with a good executive presence—demonstrated poise, calm under fire.

• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.

• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments.

• Understands that decisions impact own work and may impact the work of others.

• Works as an individual contributor as a part of a team, with a focused scope of work.

• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.

• High level of energy and love of work and business.

• Strong communication (written and oral) and interpersonal skills.

• Strong organization, multi-tasking and time management skills including prioritization with ability to adapt to changing requirements.

• Analytical skills in reviewing and compiling data.

• Technologically savvy and easily adapts to learning new tools.

• Critical thinker and problem-solver; ability to work creatively and analytically in a problem-solving environment.

• Discreet; Listens and articulates stakeholder interests and expectations, while providing real-time information exchange.

• Continuous learner / improvement mindset with a desire to build a career.

This role will be located at the Accenture Montreal corporate office at 5 Place Ville Marie.

Basic Qualifications

• French language proficiency

• 2+ years of Customer Service, with progressively responsible roles in administration and coordination.

• Experience in a corporate environment, with a large company an asset.

• 2+ years of appropriate technical skills (MS Office Suite Intermediate level and demonstration of ability to learn new platforms/ technologies).

• Have the ability to bend, lift and move up to 40lbs.

• 25-50% of the role will require walking and standing.

• Flexibility in daily hours. Core hours for shift will be 8.00 am – 5.00 pm, however start and end times may be subject to change based on business requirements.

• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill an existing vacancy.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location                                Hourly Salary Range

British Columbia/Ontario            $22.86 to $46.90

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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