Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

The ServiceNow Developer is a Senior technical resource that possesses administration capability and the ability to design, build, and configure platform applications and services. The developer works across applications, delivers new functionality and innovative solutions, and supports the entire development lifecycle. The developer has an extensive software development background that will be enhanced by ServiceNow System Administration, Scripting in ServiceNow, and Application creation. 

Responsibilities & Deliverables:

• Designs and develops solutions on the ServiceNow platform using best practices

• Partners with ServiceNow Business Analyst to understand requirements and possible solutions

• Takes ownership of complex business requirements and works them to completion

• Takes ownership of incident queue and work on remediation to completion

• Works closely with the ServiceNow functional team and external development partners to build requested items

• Experience configuring and improving core and custom applications

• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules

• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters

• Supports upgrades and new releases

• Develops reports and dashboard

• Load, manipulate and maintain data between ServiceNow and other systems

• Develops and maintain clear and concise technical and process documentation

• Other duties as required

Required Experience: 5+Yrs

• Excellent written and verbal communication skills.

• Self-motivated and able to work independently and take initiative in identifying and addressing challenges

• Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment

• Ability to execute multiple tasks simultaneously, efficiently and within a pre-determined time frame

• Flexible to work in a constantly changing, high-pressure environment

• Ability to build effective relationships with a range of team members, stakeholders, partners, and business users

• Basic knowledge of Javascript, HTML and CSS

• Experience with ServiceNow APIs, web services/plugins of enterprise software systems

• Knowledge of SLA configuration and remediation

• Experience in creating reports and dashboards

• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness. 

• Strong knowledge of ITSM tools

• Experience with CMDB, Discovery, Asset Management, Event Management, Security Operations/Vulnerability Response, etc.

• 4+5 years of ServiceNow development experience (required)

• ServiceNow System Administrator certification (required)

• ServiceNow Implementation Specialist certification (preferred)

• Experience creating ServiceNow update sets, promoting and testing through multiple instances into production.

• Applicants should be willing to support global product deployments, working across different time zones.

• Bachelor’s degree in computer science, Information Systems or a related discipline required.

• Nice to have: familiarity with other tools such as Jira, Remedy

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!