If you are looking to excel and make a difference, take a closer look at us…

Voice of Customer

• Connect analysis of multiple data sources, e.g. customer satisfaction (CSAT) data, net promoter score data (NPS), and customer verbatims, to provide meaningful insights that support decision-making
• Lead internal users to address business needs by providing relevant information and analysis. And if necessary, conduct research studies either through internal, external research studies or desk research
• Develop dashboards to present the insights findings in a crisp and easy-to-understand manner.

Customer Experience Management

• Assist in mapping out customer journeys to identify pain points and opportunities for improving the overall customer experience
• Assist in the development and implementation of customer experience improvement initiatives
• Assist in developing training materials and conducting training sessions for employees on customer experience standards
• Stay abreast with the development and best practices in the Customer Experience Management space

Ad-hoc Project/ Task Assignment

• Collaborate with cross-functional teams to manage and execute projects and ad-hoc assignment
• Develop and maintain project plans, timelines, and budgets
• Monitor project progress and communicate updates to stakeholders
• Synthesize complex information into clear takeaways, preparing and delivering presentations/ documents/ reporting of a high visual, verbal, and written standard
• Advocate automating processes to minimize manual repetition of duplicated tasks

Education/Qualification

• Possess at least a Bachelor’s Degree in Business, Marketing, Economics, Statistics, Psychology or related field.
• Minimum CGPA 3.5 or its equivalent

Experience

• Fresh graduates or 1-2 years of working experience

Who We’re Looking For:

• High standard of verbal and written communication, in English
• Interest in data analysis / Previous experience/ interest in data analysis 
• Having commercial acumen, and understand financial, commercial, and budgeting elements would be an advantage
• Meticulous, tenacious, proactive and results-oriented
• Ability to structure ambiguous problems, work effectively with diverse teams to develop the best solution, and make things happen with flexibility, speed, and simplicity
• Highly professional demeanor with strong interpersonal skills, the ability to network and interact effectively with all audiences, including senior leaders

Realise your full potential at Hong Leong Bank by applying now.