Help Desk Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:
CACI is seeking a Help Desk Specialist to support a DOD Travel contract in Chesapeake, VA.

Responsibilities:

• Provides assistance to all DOD Personnel with respect to the use and administration of the Defense Travel System (DTS) application, DoD Travel Policy, and travel financial management and performs functional analysis to identify process steps, tasks and their inter-relationships.
• Assists in writing and updating project documentation including specification manuals, system procedures, presentations, and training materials. 
• Translates processes into visual depictions. 
• TAC requires support 24X7 365 days a year, the selected individual must be available to support this schedule.  Weekends, overnights and Federal Holidays.
• Participates in special projects as required.
• Works on project teams with the customer and technical staff to broaden the understanding of customer concerns and to coordinate efforts to implement desired changes.
• May maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.
• Troubleshoots determine problems for customer specific operating systems and applications.
• Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.
• Responsible for opening, tracking and closing trouble tickets.
• Ensures problem ownership and promotes end-user satisfaction. 
• Requires strong communication and excellent customer service skills.  Role may be considered mission critical.
• Additional training will be required to support legacy systems.

Qualifications:

Required: 

• U.S. citizenship is required
• Typically requires an Associates degree or similar technical training, and at least 2 years of related experience.
• Ability to obtain a Favorable Public Trust suitability determination (CoPT)
• Must possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites.
• Requires experience and knowledge of installation, configuration, and troubleshooting of computers.
• Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.
• Additional training will be required to support legacy systems.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$35,776-$65,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.