As the F&B Boutique Manager, you will be responsible for the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image.

CONTEXT & ENVIRONMENT: 

This is the first Fragrance & Beauty (F&B) boutique in the CIS region, opening in Almaty, Kazakhstan.
CHANEL boutiques are the heart of the brand’s vision. The F&B Boutique Manager plays a pivotal role in conveying CHANEL’s story to clients and delivering a client journey that delights and inspires. By galvanizing sales growth and driving operational efficiencies, the Boutique Manager motivates the team to embody CHANEL’s vital behaviours—laying the foundation for the leaders of tomorrow.

KEY PARTNERS: 

Reporting to the CIS F&B Commercial Manager, the Boutique Manager has several key partners:

Internally: F&B Boutique Management teams and F&B Retail Management (e.g., Operations, Training, VM, Marketing & CRM).

Externally: suppliers and the luxury retail local community.

IN THIS METIER, WE ARE ENERGISED BY: 

Team management and engagement

• Communicate vision, strategy and clear direction to retail staff 
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs

Business development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Strongly encourage the team to manage, use and develop the client database
• Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience

Boutique operations

• Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
• Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
• Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
• Ensure company policies and procedures are respected in the boutique
• Liaise with suppliers on boutique supplies
• Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level.

HOW WE CREATE AN IMPACT:

We contribute to leadership & people strength by inspiring the Boutique team and instilling an agile mindset to prepare future leaders. 

We contribute to brand performance by ensuring the implementation of the House strategy, ensuring that the boutique environment and product assortment reflects the vision and spirit of CHANEL.

We contribute to client engagement by upholding the ultimate luxury experience and embodying the Chanel Relational Promise.

We contribute to financial health by galvanising sales growth and driving efficiencies.

KEY COMPETENCIES & REQUIREMENTS:

• You have at least 5 years’ experience in boutique management in a luxury retail environment.
• Strong knowledge of the luxury industry—experience in Fragrance & Beauty, Fashion, or W&FJ is highly valued.
• Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach
• Combines a results-oriented mindset with a people-centric approach.
• Fluency in Russian & English