We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

BTSS PMO is looking to fill a Manager, Project Manager role to lead projects.  The Project Manager is responsible to plan, monitor and manage internal projects from initiation through completion. Role requires the PM to manage schedule, risks and changes. Manage projects to ensure on-time completion according to specifications and within budgeted costs.  Manage large multifaceted projects; Focus on identifiable elements or functions within a larger project. Typically, incumbents matched to this function are working towards or have achieved certification in project management.

A Manager, Project Management is/will:

• Accountable for set of metrics designed to enhance the member experience.

• Identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization. Develops recommendations based on complex data and root cause analysis.

• Provide input on business plan to achieve business goals.

• Proactively lead assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work.

• Assist with the management of internal relationships, processes, and performance drives (in some cases relationships may be external). 

• Build communication plan for implementation to ensure all impacted parties (upstream/downstream) are informed of next steps for completion. 

• Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties. 

• Proactively lead assigned project by creating project timeline, identifying key milestones, obstacles and additional resources needed to successfully complete the work.

• Coach or mentor others by providing work direction. May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement.

• Serve as a Subject Matter Expert.

Required Qualifications

• 5+ years of experience

• 2+ years of Service Operations experience in either Claims or Call Center

• 2–3 years of experience as a Project Manager

•  Proven track record meeting project dates

• Ability to communicate effectively with various stakeholders

• Ability to work collaboratively with various teams

• Excellent verbal and written communication skills

• Strong organization skills

Preferred Qualifications

• Knowledge of voice technology (ex. Five9)

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.

Aetna Service Operations office/hub locations will be discussed with the selected candidate.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.