About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Inside Operations Specialist - Inside Sales is an integral part of the sales process by working as an extension of the Sales team to provide hardware, software, and Knox service support to their assigned customers. This position will be responsible for the operational tasks required for effective supply chain management.

Role Description

• Act as liaison between Outside/Inside Sales, customers, and SHI internal departments

• Provide excellent customer service and support to customers and sales team

• Provide Business Intelligence (BI) reporting assistance

• Perform SharePoint site documentation management and maintenance

• Escalate issues and concerns to appropriate leadership

• Assist Sales with current and new business initiative planning

• Maintain customized SHI.com catalogs for customers

• Confirm Knox services have been completed

• Attend customer facing meetings or conference calls for project/solution requirement gathering

• Ensure all functional specifications of project are accurately documented and meet customer business requirements using OneNote, MS Teams, or SharePoint

• Communicate tracking results to team and customers via emails, BI reporting, Excel, etc.

• Coordinate and oversee new and existing customer roll out plans to ensure process is being followed and is efficient

• Frequently update customers on progress or issues of orders and services

• Regularly communicate status of work to manager via 1x1s, OneNote updates, team meetings, etc.

• Execute sales work procedures in conjunction with sales teams

• Enter customer/project specific purchase orders and provide updates to Sales and customer of order status

• Communicate instructions on internal process for new and existing work to inside sales teams

• Communicate with sales teams and warehouse employees regarding all Integration Center projects, ensuring all aspects of projects are completed within customers deadlines

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

• Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.

• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

• Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.

• Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.

• Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic

• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Basic

• Experience with business tools such as Customer Resource Management, Sales Center, AX, etc. - Basic

• Proficient in reading, interpreting, and understanding contracts and Request for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements - Basic

Other Requirements

• Bachelor's degree or 2 years of experience in an ISAM, IAM, IAE role, or outside sales experience, EUC/ICS Project Coordinator or Partner/Vendor support experience.

• Strong understanding and working knowledge of sales structure and processes

• Must have experience building and maintaining professional relationships with vendors and partners and other departments within the company

The estimated annual pay range for this position is $55,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status