Job Summary:

Reports Developer

Location: Remote (US)

Division: Ticketmaster | Technology | Data Science

Line Manager: Manager, Global Business Systems

Contract Terms: Permanent/ Full Time

THE TEAM

The Global Business Systems team is responsible for internal business systems that drive Ticketmaster’s success. The team is responsible for platforms that facilitate financial calculations and provide data for internal reporting as well as advanced analytics. Using the best tools in the industry, the group provides services for Ticketmaster’s executive leadership team, client development directors, financial and accounting teams, as well as other client facing organizations across the globe.

THE JOB

Ticketmaster’s Business Systems team is looking for a talented, motivated, detail-oriented report developer that will be responsible for designing, developing, and implementing reporting solutions using multiple reporting tools (primarily DOMO). You will need strong analytical, debugging and data validation skills to explore datasets from multiple data sources and validate that data against financial reports. You will work closely with stakeholders to understand reporting requirements, gather data from various sources, and create visually appealing and insightful reports and dashboards. Excellent communication and presentation skills are essential to explain SQL/Python codes, data findings, data issues, reports and dashboards to specialists and non-specialists at all levels of the organization. As a member of the Business Systems team, you will play a key role in leveraging data to drive business decisions and improve operational efficiency.

WHAT YOU WILL BE DOING

• Collaborate with stakeholders to understand reporting requirements and objectives.
• Design and develop reports, dashboards, and data visualizations using multiple reporting platforms (primarily DOMO).
• Develop and uphold SQL queries to extract data from various sources, collaborating with the technical team to establish efficient ETL processes.
• Apply business knowledge to analyze data to understand it and create new reports or data products from it.
• Gather and integrate data from multiple sources, ensuring accuracy and completeness.
• Optimize report performance and data refresh schedules to meet business needs.
• Conduct quality assurance testing to ensure accuracy and reliability of reports.
• Provide technical support and troubleshooting for report-related issues.
• Stay updated on DOMO platform capabilities and best practices to continuously improve reporting solutions.
• Train end-users on how to use and interpret reports and dashboards effectively.
• Document report specifications, data sources, and development processes.
• Collaborate with other team members and departments to identify opportunities for automation and process improvement.

WHAT YOU NEED TO KNOW

• Bachelor's degree in Computer Science, Information Science, Data Sciences, Statistics, or related field.
• 1+ years of work experience in BI, Data Analytics or Data Science.
• Proven experience as a report developer or similar role, with a strong understanding of DOMO architecture and functionalities.
• Proficiency in SQL for data manipulation and extraction from various databases.
• Solid understanding of data warehousing concepts and data modeling principles, preferably with familiarity in S3, Athena, Databricks, and Oracle.
• Experience in creating complex reports and dashboards with interactive features and drill-down capabilities.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with other BI tools such as Tableau, OAC (OBIEE) is a plus.
• Familiarity with Python is a plus.
• Desire to dig into datasets to understand how they relate to business processes and how those processes influence the data being produced.
• A go-getter attitude with a proactive approach to challenges and solutions.
• Willingness to learn new technologies and methodologies.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

----------

The expected compensation for this position is:

$82,000.00 USD - $103,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.