Job Summary:
The Logistics Service Representative III will support end to end provisioning within Supply Chain
Management. The Logistics Service Representative III supports the company’s processes through
professional communications, both to and from customers, on behalf of OnProcess Technology’s
clients. As a result of customer contact, the Logistics Service Representative III updates the company
database with all appropriate information. The Logistics Service Representative III supports all quality
assurance efforts and program criteria.
Responsibilities:
Perform/handle outbound or inbound customer and/or client communications.
Advise customers on behalf of OnProcess Technology’s clients. Interact with customers via
various methods of communication.
Utilize clients third parties to provide the entitled service.
Resolve customer complaints and escalations.
Inform the client about the development of their requests.
Execute all necessary actions and closes requests with the consent of the client.
Update applicable Program Database(s) accurately.
Handle all return material authorization requests in support of customers that require
replacement/repair of client’s products.
Analyze validity of service request reported and advise customer of action according to
process.
Provide service quotation for non-contracted services.
Manage all calls according to the service level, assuring key timeframes are met.
Deal with Tier 2 customer escalations.
 

Qualifications:
Fluency in English.
18+ months previous customer service experience within a Contact Center.
Previous technical experience and experience in supply chain management.
Attention to detail and accuracy.
Strong written, verbal and interpersonal communication skills.
Familiarity with or an ability to understand and utilize a database and Microsoft Office programs

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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