Job Description:

NOW HIRING!! Now is the time to take THE NEXT STEP and come to CBE for a career. CBE Companies is looking to fill Spanish/English Bilingual Customer Service Collection Representative positions in Iowa. 

As a Bilingual Customer Service Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

Duties and Responsibilities:

• Work to reach a resolution on accounts placed with our office
• Promote and suggest urgent resolution of account(s) with consumer or authorized representative
• Accurately assess consumer accounts to ensure appropriate actions are taken
• Attempt to secure payments for account resolution
• Follow up with consumers who have indicated an interest in resolution
• Adhere to call flow expectations of department
• Work and maintain individual work lists (Queues)
• Make all necessary updates in the collection system
• Maintain an up-to-date working knowledge of state and federal laws pertaining to debt collection

Education & Experience Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Read, write, and speak Spanish & English fluently
• 18 months customer service or call center experience preferred
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.