About this team 

The Strategic Security Services team is expanding within Citrix. Our mission is to proactively harden and protect our most strategic customers. We act as "white-glove" security partners for the world's most complex financial, healthcare, government, and critical infrastructure organizations. We are a team of deeply technical, risk-aware experts whose sole focus is to make these customers demonstrably more secure, reduce their risk, and in turn, protect their business. 

Position Overview 

As a Principal Security Strategist, you will be the primary security partner and advocate for a dedicated portfolio of strategic customers. You will leverage your deep expertise in the Citrix platform, including Citrix Virtual Apps and Desktops (CVAD) and NetScaler, to guide your customers through a continuous security improvement journey. 

This is not a traditional consulting role. You are a long-term, relationship-based advisor. Your goal is to move beyond reactive problem-solving and drive a proactive security posture through hands-on guidance, risk management, and strategic education. You will be your customers' trusted guide for security, from architecture and configuration to incident coordination. 

What You'll Be Doing 

• Serve as the named, high-touch security expert and security point of contact for your assigned customers. 
• Collaborate closely with the Account Technical Specialist (ATS) and other internal teams to ensure a unified customer experience.  

• Conduct security assessments, design reviews, and hardening workshops for Citrix customers. 

• Develop and maintain a prioritized Remediation Roadmap for each customer, and drive them toward execution. 

• Leverage and drive adoption of product telemetry to create and review customer-facing dashboards. 

• Report on security posture, risk reduction, and month-over-month improvements, culminating in an annual Security Executive Briefing. 

• Deliver security-focused educational content, including workshops, threat modeling sessions, and tabletop exercises to test customer incident response plans. 

• Contribute to our webinars and newsletters to provide security information at scale. 

• Act as the primary coordinator and approver for third-party security services during a critical security bulletin or customer incident. 

• Act as the "voice of the customer" for security, providing direct, actionable feedback to our Product and Engineering teams to make our core products more secure. 

Basic Qualifications 

• 8+ years of experience in a senior, customer-facing technical role (e.g., Security Architect, Principal Consultant, or Senior Solutions Engineer). 

• Deep, demonstrable expertise in the architecture, security, and hardening of Citrix Virtual Apps and Desktops (CVAD). 

• Strong foundational knowledge of NetScaler (ADC) architecture, including Gateway, Authentication (nFactor), and WAF. 

• Broad, practical knowledge of IT security principles: Identity and Access Management (IAM), network security (firewalls, segmentation), application security, logging/SIEM, and risk management. 

• Exceptional communication and presentation skills. You must be able to explain complex technical risks to both C-level executives and senior engineers. 

• Proven ability to manage complex, high-pressure customer situations with sound, risk-aware judgment. 

• Ability to travel to customer sites, conferences, training and internal meetings. 

Preferred Qualifications 

• Relevant security certifications (CISSP, CISM, CISA, or similar). 

• Advanced expertise in NetScaler, particularly NetScaler Console Security Advisory and Application Firewall (WAF). 

• Experience in one or more of our key customer verticals (Financial Services, Healthcare, Government). 

• Experience delivering tabletop exercises, threat modeling, or security workshops. 

• Experience with public cloud (Azure, AWS, GCP) security and architecture.