Posted:
9/6/2024, 3:21:12 AM
Location(s):
New York, New York, United States ⋅ Washington, District of Columbia, United States ⋅ District of Columbia, United States ⋅ Illinois, United States ⋅ New York, United States ⋅ Virginia, United States ⋅ Chicago, Illinois, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Operations & Logistics
Job Summary:
SENIOR DIRECTOR, PRODUCT OPERATIONS
Division: Ticketmaster
Line Manager: Senior Vice President, Product
Contract Terms: Permanent, 40 hours per week
THE TEAM
The Global Product team at Ticketmaster is responsible for customer-facing, inclusive of fan and client experiences, across all Ticketmaster properties across the globe. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports, arts and theatre tickets they just can’t miss.
THE JOB
As a Senior Director – Product Operations in the Global Product team, you'll share responsibility for enabling an organization that develops and optimizes products for the largest live event marketplace in the world, driving over $20B USD in annual revenue.
Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally.
To effectively address the breadth of this global business, you will serve as the strategic product operations partner, creating and refining product processes to get the right organizational outcomes faster.
By being a part of a global portfolio, you will enable and support a high performing product team. You will continuously focus on the people and create a culture characterized by a growth mindset, deep curiosity, collaboration and tenacity in support of insights-driven product development.
CORE FOCUS
This role is to be the most senior Product Operations authority for the product organization and will be accountable for helping evolve how the product works by ensuring proactive engagement across product portfolios and ongoing integration points. S/he will wear many hats, acting as the glue with ongoing communication to drive productivity by proactively identifying and removing barriers.
The ideal candidate will have proven experience in interdepartmental collaboration ensuring the organization is well-managed and driving iterative outcomes. This role will partner with Business Strategy, PMO and Tech Strategy to regularly drive alignment, secure resources, and overcome impediments.
Insights
Resource Planning and Allocation
Productivity Management
WHAT YOU WILL DO
WHAT WE NEED YOU TO BRING
ABOUT YOU
You must have experience with large and complex product portfolios - either in high demand industries and Saas companies that provide technology to organizations with this need. You have experience working globally, enabling product strategies while optimizing processes to drive outcomes. .
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:
$192,000.00 USD - $240,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Website: https://www.livenationentertainment.com/
Headquarter Location: Beverly Hills, California, United States
Employee Count: 10001+
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Concerts ⋅ Event Promotion ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing