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Position Summary

Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the Entertainment Liability Team as a Senior Claims Examiner, Entertainment.  In this role, the responsibilities include but are not limited to actively managing and effectively oversee assigned caseload of claims in both lead and following capacity. Ensure claims handled within authority limits, and in line with Arch’s Claims Standards procedures and guidelines. Utilize third party service providers to achieve economical results and to provide a high quality service to all internal and external customers. Viewed as Technical referral point for other Claims Handlers. Develop and maintain strong relationships with brokers and clients 

Responsibilities

Specific duties include but not limited to the below:

• Input and maintain accurate claims records for designated accounts, within appropriate Claims administration systems 
• Investigate General Liability and Entertainment claims, including coverage determination and evaluation of loss exposures Determine appropriate reserving levels 
• Select and direct independent external service providers (e.g. independent adjusters, Legal vendors etc) 
• Proactively discuss and review contentious, large and complex claims with fellow adjusters and management to obtain opinions/feedback 
• Settle standard claims through payment or denial. Negotiate to ensure efficient and competitive settlement 
• Ensure unpursued claims are settled in accordance with settlement guidelines Support subrogation processes 
• Ensure all claims are handled within authority limits, and in line with Arch’s  Claims Standards procedures and guidelines Refer cases outside of authority level, preparing referral documentation and materials as appropriate. 
• Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters Undertake audits of external service providers as appropriate 
• Act as a technical reference point and provide training/coaching to less experienced team members 
• Positively represent Arch externally to the market 
• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Legal, Operations 
• Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters) Effectively report and present loss and claims information internally and externally 
   

Experienced & Required Skills

• Minimum of five (5) years of working experience with a primary and or excess carrier supporting commercial accounts for Casualty claims.
• Investigate, evaluate and resolve complex General Liability and Auto Liability claims to make informed decisions and bring claims to resolution.
• Manage an inventory of complex litigated claims and develop litigation strategies in collaboration with defense counsel. 
• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages
• Analytical Skills:, demonstrated ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions
• Strong time management and organizational skills
• Demonstrated ability to take part in active strategic discussions
• Demonstrated ability to work well independently and in a team environment
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
• Willing and able to travel 10%

Education

• Bachelor’s degree from an accredited university or two or more insurance industry designations or four additional years of related experience beyond the minimum experience required may be substituted in lieu of a degree
• Proper & active adjuster licensing in all applicable states required

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$107,900 - $145,700/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

For Colorado Applicants - The deadline to submit your application is:

August 14, 2025

14400 Arch Insurance Group Inc.