Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. You’ll be the key to providing innovative solutions to both technical and business challenges – ensuring seamless operations that push the boundaries of what's possible.

Operations role is primarily focused on monitoring, operating, and maintaining IT systems across enterprise infrastructure. Key responsibilities include:

• System Monitoring & Maintenance
  Oversee Windows and Unix-based systems across server infrastructures, ensuring high availability and reliability of services.
• Incident Management & Escalation
  Act as the first point of contact for clients, escalating problem incidents to appropriate authorities and ensuring timely resolution.
• Infrastructure Changes & Requests
  Implement infrastructure changes, handle service requests, and support project management processes related to system operations
• Preventive & Proactive Operations
  Validate alerts, execute preventive tasks, and apply proactive measures to avoid outages or abnormal situations.
• Security & Compliance
  Apply security protocols and participate in processes that protect organizational infrastructure from cyber threats.

There will be mandatory shifts covering the customer service 24x7 (morning, afternoon and night shifts)

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

•In-depth knowledge of Windows and Linux Operating Systems
•Experience or technical knowledge of Batch Operations
•Ability to communicate effectively, both verbal and written

• Collaborating with diverse technical teams

• Acting as trusted advisors to customers.

• Maintaining infrastructure through continuous monitoring and proactive problem-solving.

• Spanish and catalan languages required.

Preferred Skills and Experience

•Bachelor’s degree in Computer Science, Information Technology, or other related fields
•Windows Server certification
•CCNA/CCNP certification

•SDWAN and network skills

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future.  You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.