POSITION:           Operations & Analytics Coordinator

REPORTS TO:     Operations Manager

FLSA STATUS:    Non-Exempt  

Location:             Glendale, AZ

ASM Global
ASM Global is the world’s leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company’s elite venue network spans five continents, with a portfolio of more than 300 of the world’s most prestigious arenas, stadiums, convention and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.

State Farm Stadium

Completed in August of 2006, State Farm Stadium has set the standard in multi-purpose NFL Facilities. The stadium is home to a variety of different events including Arizona Cardinals home games, the annual Fiesta Bowl, international soccer matches, concerts, motorsports, trade & consumer shows, and corporate & social functions. Designed with a roll-out natural grass field and retractable roof, the first of its kind in North America, the stadium is capable of converting from a sports facility to a multi-functional event space allowing it to host numerous event types in air-conditioned comfort.

About the Position

ASM Global, is seeking to hire an Operations & Analytics Coordinator at State Farm Stadium. The Operations & Analytics Coordinator is responsible for handling daily operations of the Altum (Asset Essentials) Computerized Maintenance Management System (CMMS), and essential administrative support for the Stadium Operations Team.

Essential Duties and Responsibilities

• Responsible for submitting and tracking all facility maintenance requests, repairs, and improvements for State Farm Stadium in the venues CMMS software.
• Create weekly/monthly reports, graphs, and charts showcasing departmental efficiencies for Senior Leadership to review.
• Organize/analyze operational data and metric points to recognize trends, predict outcomes, and propose procedural changes.
• Enhance and innovate with new processes and technology to optimize operational flow.
• Support the Operations Department in the Event Operations Center as dispatcher for all major events.
• Coordinate new and existing user, CMMS training sessions.
• Conduct frequent stadium, pre-event, and post-event inspections.
• Assist with ancillary administrative items such as creating presentations, signage, spreadsheets, and other clerical items as necessary.
• Perform event day responsibilities for any/all events that take place on site.
• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience     

• Prior facility, operations, administrative, or data analytic experience preferred but not required.
• Bachelor’s Degree in Sports Management, Hospitality, Business, Business Intelligence, or other related fields preferred but not required.

Desired Traits and Characteristics

• Professional appearance and demeanor, as well as a friendly, positive personality with excellent customer service skills.
• Excels at analytical and critical thinking ability.
• Enjoys working in both an individual and team atmosphere.
• Strong attention to detail, very organized with quality of work, and punctual with deadlines.

Skills and Abilities     

• Bilingual applicants not required but preferred.
• Proficient with Microsoft Office Suite/Fabric, including Power BI, Outlook, Word, Excel, Forms, PowerPoint and Calendar.
• Experience with Adobe products such as Photoshop not required but preferred.
• Knowledgeable in leveraging AI platforms and their capabilities.
• General competency with navigating online software and programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to walk, stand or sit for long periods of time.
• This position requires work inside and outside of the facility for all events with exposure to noise, heat, and cold.
• This position requires the ability to lift and carry up to 50 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact- 623-433-7110.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.