Posted:
10/14/2024, 5:47:50 PM
Location(s):
Gauteng, South Africa ⋅ Johannesburg, Gauteng, South Africa
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Financial Perspective
Ensure all supporting documentation and approvals are in place before processing payments, including claims.
Starcard Payments and Reconciliation:
Ensure accurate processing, approval, and payment of Starcard transactions takes place on time.
Maintain accurate and up to date records on the relevant shared drives.
Customer / Branded Marketer Perspective
Ensure good relationship management with the BMs that promotes conducive conditions for productive engagements.
Validate accuracy of starcard application forms and ensure accurate processing and loading in the system.
Ensures full compliance with company policies/SOX as it relates the Branded Marketers.
Track closure of open actions aimed at improving customer experience, brand, and operations excellence at BM sites.
Work with the Operations Support team to coordinate ABM’s and related meetings e.g., task teams.
Responsible for centralised communications to the Branded Marketers in collaboration with the Marketing and the Operations Support team.
Business Excellence
Manage and oversee full end-to-end starcard application process once triggered by the ESM’s.
Works across the value chain and service groups to improve team relationships in a collaborative manner.
Manage ad hoc queries, reports, and day to day administrative activities.
Liaise with the team to setup meeting calendar with BMs for the year. Support the ESMs with Field Managers reporting.
Responsible for overall administrative support for the branded marketer team.
Manage, track, and update Branded Marketer database: Site count and reconciliation.
People Management
Build and maintain healthy relationships with all stakeholders in line with Astron Energy values to ensure business imperatives are achieved through collaboration and support.
Professional Qualification and Certifications:
Bachelor’s degree or Diploma in Sales and Marketing
Work Experience:
At least 3 years of business operations experience, particularly in sales support with some administrative experience
Knowledge and skills:
High proficiency in MS Word
Proficient in MS Excel, Power Point and SharePoint
Good communication skills, both written and verbal
Strong prioritization and time-management skills.
Able to manage high volume of workload with competing priorities and deadlines.
Strong work ethic and commitment to deliver results with a sense of urgency and accuracy.
Able to function independently with minimal supervision.
Accuracy and attention to detail essential
Good planning, organisation management and administration skills
Good teamwork and collaboration skills
Creative and critical problem-solving skills
Website: https://astronenergy.co.za/
Headquarter Location: Gauteng, NA - South Africa, South Africa
Employee Count: 11-50
Year Founded: 2008
IPO Status: Private
Last Funding Type: Private Equity
Industries: Energy ⋅ Natural Resources ⋅ Oil and Gas