Dalcour Maclaren is an innovative and highly dynamic multi-disciplinary consultancy working on a huge range of exciting and diverse projects for a growing client base within Utilities and Infrastructure – think HS2, Offshore wind farms and Nuclear Energy! We are immensely proud to be working on some of the largest infrastructure projects taking place across the UK (and beyond!) which are instrumental in shaping the future of our planet. If you want to play your part in helping the earth become more sustainable, and to reach NetZero by 2050, you would be making the right choice by joining the team here at Dalcour Maclaren.

As a IT Operations Technician, you will:

• Deliver exceptional support services to colleagues across the business, fostering a high level of trust and reliability.
• Manage and resolve tickets in the internal service desk system, escalating to technical support team members when necessary, in conjunction with working alongside our IT Managed Service Provider (MSP).
• Provide outstanding customer service for all support queries, ensuring user satisfaction.
• Maintain up-to-date asset information using the asset management tool.
• Configure and deploy laptops and mobile devices for new and existing staff.
• Arrange third-party repairs, including handling payments, shipment, and delivery/collections for users.
• Own and resolve service requests through to resolution within SLA, identifying areas for improvement to enhance service delivery and reduce logged requests.
• Maintain and continually improve team processes and documentation.

The successful candidate will:

• Possess at least 2 years of experience in an IT support role, with a minimum of 1 year in 2nd line support.
• Have a working knowledge of Office 365, Azure, Active Directory, AD Sync, Microsoft Entra ID (Azure AD), Intune Autopilot, and Endpoint Manager.
• A good working knowledge of networking, including patching and basic TCP/IP concepts.
• Demonstrate a proactive, hands-on approach to problem-solving.
• Exhibit excellent attention to detail.
• Be a self-starter with the ability to work both independently and collaboratively within a team.
• Hold a full valid driving license (This role requires occasional travel to other DM offices)
• Have good working knowledge of Ubiquiti Networks (Desirable)
• Have Workday management and support (Desirable)

Why Dalcour Maclaren? What makes us different?!

Really and truly, it’s our people and our culture. We are ‘One Team’, and this is the lifeblood of our organisation. We champion new ideas and are fully committed to Corporate Social Responsibility, and our Diversity & Inclusion. Our winning formula for success is investing in the fantastic people within our team to deliver an unparalleled and unique service to our clients. If you are looking to work for a growing organisation who are not afraid to be brave, bold, and push the boundaries to challenge the ‘norm’, then a career with DM should be the one for you!

Benefits:

• Annual performance bonus scheme
• 25 days annual leave plus 1 day to celebrate your birthday
• Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)
• Flexible working through our ‘Flexible Advantage’ supporting working families & your work/life balance
• Pension Scheme via The Peoples Pension
• Life insurance (4x Base Salary)
• Free on-site parking in non-city centre offices
• Cycle to work scheme
• 26 Weeks paid Maternity Leave
• 2 Weeks paid Paternity Leave
• BHN Extras – provides discounted gift cards for hundreds of popular retailers
• Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years’ service
• Sabbatical Policy effective at 3 years’ service
• Professional development – paid study leave
• Military service paid leave (7.5 days per year)
• Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support
• 2 x Company-wide events every year, in addition to multiple office socials throughout the year

Dalcour Maclaren is an equal opportunities employer.