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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the processing and validation of service requests in order to produce accurate Account Analysis statements and effectively bill clients for treasury services. Research and resolve issues identified on system reports produced daily and monthly. Provide support to client services, product managers, and other operational and client facing teammates to resolve billing issues, answer questions, provide guidance, and address client concerns. Duties may include work on specific tasks such as designing logic for new procedure development, developing oral and written communications, and recommending improvements to standard practices and procedures. Work independently with moderate support and supervision from Senior Specialist and the Account Analysis leadership team.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1.    Is proficient on the account analysis system, including its features, functions, processes and procedures.
2.    Process service requests and complete daily work flow activities timely and accurately following departmental procedures and guidelines.
3.    Analyze requests and develop logical plan for implementation.
4.    Make corrections to errors or discrepancies found online or on system reports.
5.    Review and/or initiate general ledger and monetary entries and ensure proper posting.
6.    Support billing validation prior to statement files being produced by reviewing and making necessary corrections.
7.    Prioritize requests and manage workload daily.
8.    Maintain an orderly filing system for correspondence, records, and reports for efficient retrieval of information according to policy and procedures.   
9.    Understand department policy and procedures, impact of system updates and keep documentation up-to-date.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    High school diploma or equivalent education, training, and work-related experience.
2.    Two or more years in Treasury Solutions, bank operations, or other related industry experience.
3.    Experience with billing systems and related processes
4.    Ability to make responsible decisions and use sound judgment in daily workflow activities
5.    Ability to work independently and manage multiple time-sensitive work activities in a sometimes high pressure environment.
6.    Ability to work in a team environment
7.    Strong analytical and critical thinking skills to effectively evaluate information, understand details and develop logical resolutions and decisions
8.    Diligent, flexible, and detail-oriented, with excellent organizational skills.
9.    Strong verbal and written communication skills.
10.    Ability to work independently and manage time effectively
11.    Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1.    Degrees/education in Finance, Accounting, Business, or other related field
2.    Good working knowledge of branch and banking system structure and processes, related to commercial/corporate markets
3.    Training, certifications, or additional education related to Treasury Management and/or banking operations

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

þ      Sitting (if checked, indicate frequency)

                           Constantly (More than 50% of the time)

þ       Standing (if checked, indicate frequency)

                           Occasionally (Less than 25% of the time)

þ      Walking (if checked, indicate frequency)

                        Occasionally (Less than 25% of the time)    
þ      Bending (if checked, indicate frequency)

                        Occasionally (Less than 25% of the time)
þ      Lifting (if checked, indicate pounds)

                            Up to 10 lbs.

þ   Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ   Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ   Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

þ   Travel (Must select one)

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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