Self Leadership

• Understand product strategy with regards to personal development activities
• Have a highly motivated and professional, customer oriented and solution focused way of working within the team

Operational Requirements

• Purchase and supply of spare parts
• Be responsible for aspects of inventory needs for Repair Shop and Field Technicians based on actual service tasks and standards

Coordination & Support

• Ensure all that all Repair Shop & field service administrative data is accurate and reported as directed
• To be responsible for aspects of inventory control for the Technical Repair Shop and Field Technicians, also ensuring that any return parts / equipment are processed correctly and in-line with SOP’s
• Support the business teams and participate in contract/business review meetings as appropriate, assisting in contract tender submissions as relevant in an accurate and timely manner
• Oversee the tools and stock/inventory control of all responsible technicians to maximize ability to repair at first call out
• Ensure that all Repair Shop, loan and field calibration / test equipment is monitored, controlled and reported as directed
• Provides system support or complete any documentation on TAM / SAP regarding the invoicing, service report correction, BSC evaluation and master data for services
• Manage training calendar for relevant technicians

Relationship Management

• To maintain good working relationship with QC / Regulatory Affairs, and to liaise effectively with them when deviations or problems are encountered
• Interact with the relevant business teams, having a full understanding of the regional and company objectives

Customer-orientation

• Visit customers within the region assessing and documenting customer satisfaction surveys
• Develop relationships with customers and support the business teams to develop the sales of service contracts
• Keep up to date service relevant manuals
• Advise customers on technical training/course workshops at local level where required

Legal, Compliance & Regulatory

• To comply with all Health & Safety requirements of the job and to consider the Health & Safety of others while carrying out their job
• Contribution to established company Quality Management System by complying with the according procedures and instructions in respective area of responsibility
• To comply with the Company environmental requirements and to dispose of waste according to Company Environmental Policies
• To comply with Company rules and Policies in relation to Data Protection and Confidentiality as it applies to their job
• Ensure that any and all SOP’s are followed

1) Required training and education:

• Educated to minimum NQF 5 certificate

2) Required professional experience (in years):

• At least 2-3 years professional experience in equivalent or similar functions ideally in a healthcare or healthcare-related business environment

3) Important personal qualities:

• Strong customer orientation and ability to represent FME towards the customers
• Strong professional attitude characterized by a result, quality, patient and customer oriented working style
• Strong structured approach leading to pragmatic and effective solutions
• Strong ability to set priorities and take decisions even under changing conditions
• Strong ability to work as a self-starter and self-responsible
• Strong communication skills
• High level of flexibility, openness and empathy well balanced with high resilience, persuasiveness, self-confidence and good ability to work in a structured way even under pressure