Senior Technical Consultant ServiceNow

Posted:
7/14/2024, 8:44:05 PM

Location(s):
Courbevoie, Île-de-France, France ⋅ Castets, Nouvelle-Aquitaine, France ⋅ Île-de-France, France ⋅ Nouvelle-Aquitaine, France

Experience Level(s):
Senior

Field(s):
Consulting ⋅ Sales & Account Management

Job Description:

Essential Job Functions

  • Supports technical design activities related to application software, data, databases, packaged solutions and infrastructure components (Technical).
  • Designs, develops and distributes technical reusable components (Technical).
  • Participates in the selection, acquisition, configuration and troubleshooting of packaged solutions and technical infrastructure components (Technical).
  • Contributes to applying the Catalyst framework, in role played, to determine the methodological steps that are appropriate for an engagement (Methodology).
  • Leads a team of 3-5 company resources, in area of expertise, to conclusion of a project phase (Management).
  • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition (Business).
  • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues (Relationship Management).
  • Understands sales process, information and support requirements, and assists sales staff in identifying leads (Leverage).
  • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs (Communication).

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business, computer science or related field preferred
  • Three or more years of experience in technical analysis and design, preferably within a consulting environment
  • One to two years of relevant experience in a particular technical specialty area included
  • Experience working with company, client , and/or equivalent vendor-mandated methodology
  • Experience working with software, hardware, data and testing standards
  • Experience working with delivery assurance principles and procedures

Other Qualifications

  • Strong analysis and design skills
  • Good communication skills
  • Ability to manage competing priorities in a complex environment
  • Ability to devise creative technical solutions
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
  • Willingness to travel

Work Environment

  • Office environment
  • May require evening or weekend work

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