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In 2020 and again in 2021, UMC Physicians has received the 1st place ranking as “One of the Best Companies to Work for in Texas®” by the Best Companies Group.

Summary
Title: RCM Collections Specialist
Department: Central Business Office

Job Summary
We are seeking a full-time team member for the role of RCM Collections Specialist. This individual is responsible for processing patient responsibility or self-pay billing and coordinating with our outside collections partner. The Collections Specialist also handles patient calls to answers billing questions and resolve disputes.

Preferred Characteristics:
• Desire to meet goals
• Ability to multi-task
• Punctual and dependable
• Self-driven
• Customer Service to include consumer confidentiality

Availability Requirements
• Ability to work 40 hours per week
• 8-5 Monday – Friday

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits
UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:
• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
Note: Some benefits require an employee contribution to participate.

Essential Job Functions
• Coordinates with outside collections agency by sending weekly files,
responding to queries, and posting monthly payment
• Works with the financial practice management system (GPMS)to manage the
SBI (collections) queue and manages cases on the Account Collections
modules
• Sends statements and collections letters in a timely manner
• Makes SBI or write off adjustments in applicable queues within the
established weekly deadline
• Accurately and timely posts SBI invoice and self-pay payments received in the
Central Business Office and/or the payment transaction software
• Accurately and timely posting zero dollar explanation of benefits
• Effectively communicates with the collections agency representatives via
email or phone and can resolve issues with little or no assistance
• Effectively communicates with patients (via email or phone) and is able to
explain and resolve issues by prioritizing patient satisfaction but maintaining
the integrity of UMC Physicians policies
• Recognizing, researching, and resolving issues and reporting to management
effectively
• Applies patient credits to collections balances

Knowledge/Skills/Abilities:
Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change. Computer skills are essential with a minimum of 40 wpm and 10 key by touch. Ability to analyze and solve issues. Must have good oral and written communication abilities.

Minimum Qualifications
• High School diploma
• High attention to detail
• Excellent customer service skills
• Strong communication skills.

Preferred qualifications:
Previous experience in medical billing and/or insurance follow-up

Environmental Conditions:
Well heated and ventilated building. Normal office environment. Fast paced, professional environment.

Physical Requirements:
Work is of medium demand; walking and sitting most of the time while on duty, Adequate hand/eye coordination and fine motor skills are required. Visual acuity and writing skills are necessary for factual documentation. Hours may vary to accommodate the needs of the corporation.

Limitations and disclaimer:
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*