Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Join our team as an Intern Product Support Analyst Intern! Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now!

Role and Responsibilities

What will you achieve?

• Conducts logical analysis of customer issues and drives resolution.

• Researches and validates application to aid customers in understanding product functionality and outputs.

• Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development.

• Possesses the ability to evaluate the impact of the issue to the customer and determines necessary escalation.   

• Delivers the highest level of customer service and satisfaction while continuously by demonstrating excellent teamwork, interpersonal skills, and commitment.

What's in it for you?

• Working with a state-of-the-art hotel property management system. The sky is the limit when it comes to what you can do.

• Opportunity to do something that has high impact and game changing in our industry

• Be part of one of the world’s largest Travel and Hospitality technology company 

Qualifications and Education Requirements 

• High School diploma, University student.

• Proficient English and Spanish written & oral communication skills.

• Demonstrates ability to work under pressure and handle complexity.

• Good time management and priority setting skills. 

• Proven analytical and troubleshooting skills.

• Excellent customer service skills.

• Professional fluency in written and spoken English and Spanish.

• A third language, Portuguese, French, Italian or any other European language, will be considered a plus.

Nice to have:

• Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)

• ITIL/ XML/ SQL/ API/SQL/Programming.

• Experience using Salesforce CRM tool.

Benefits:

• Work in modern Zonamerica campus alongside all the amenities it has to offer!

• Development opportunities in country or globally             

• Extra Paid Time Off (5 extra days each year)

• Daily meal allowance

• End of Year Break

• Corporate Social Responsibility opportunities

• Recognition and acknowledgement programs

• Fun employee engagement and development events

The internship period is 6 months, with the possibility of extension. It is a part-time modality, with a daily commitment of 6 hours.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.