Posted:
6/6/2025, 4:20:19 AM
Location(s):
Texas, United States ⋅ Southlake, Texas, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Operations & Logistics
HOW YOU’LL CONTRIBUTE
Employees supervised are typically escrow positions but can have other support roles reporting in
May service a market
Seen as “in charge” of the branch and is the go-to person for office management and a variety of issues.
Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results
Maintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactions
Implements processes and supervises the day to day activities of employees responsible for daily operational tasks
Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
High School diploma or equivalent
6+ years of directly related experience
3-5 years demonstrated experience in a leadership or management role
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Strong process skills required; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving skills
Ability to lead/sought out for advice; supervisory and administrative skills
Able to manage competing priorities
Strong written and verbal communication skills
Familiar with competitor, financial and industry dynamics
Specialized knowledge in one or more escrow product areas
Basic accounting/finance skills to be able to understand and interpret financial statements
Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Website: https://www.firstam.com/
Headquarter Location: Santa Ana, California, United States
Employee Count: 10001+
Year Founded: 1889
IPO Status: Public
Industries: Financial Services ⋅ Insurance ⋅ Property Insurance ⋅ Real Estate ⋅ Real Estate Investment