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Position Overview

Are you passionate about helping us build and evolve our customer success organization? Do you strive to continuously improve the overall experience and success of our customers?

The Partner Customer Success Manager is a key role to driving onboarding, adoption and value delivery by providing post-sales mentorship to Autodesk Partners who are working with their customers to help them reach their business outcomes.

You will utilize your combination of industry knowledge, business strategy expertise, product knowledge, and account management experience to empower our Partners to incorporate Autodesk Customer Success standard methodologies that will help their customers innovate more quickly and gain an advantage in the marketplace.

In this role you will partner with Sales and Partners on account planning and provide customer health leadership, handle customer concerns on at-risk accounts, strategize on 1:many customer success initiatives and be a resource on how best to use customer success strategies.

This is an exciting opportunity to unequivocally influence customers' and Autodesk’s future success.

Responsibilities

• Assist in helping our Partners develop Customer Success Plans that ensure the successful and broad adoption of Autodesk solutions
• Work with assigned Partners on identifying and closing gaps in Partner capabilities and monitoring services delivery status and quality
• Identify optimization opportunities where Partners can work with their customers to help improve adoption of Autodesk solutions
• Monitor customer usage data and health indicators
• Lead and collaborate interdepartmentally to resolve customer issues
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
• Responsibilities may include conducting customer health checks, relationship surveys, and finding opportunities to expand relationship
• Build strong relationships for business planning with extended team
• Respond to Partner and customer inquiries in a professional and prompt manner
• Be the customer's voice and provide feedback to Partners and internal teams on how we can better serve our customers

Minimum Qualifications

• Bachelor’s degree or equivalent work experience and education
• 10+ years in sales or service delivery in customer or Partner facing roles
• Experience interacting with clients of all levels, in a variety of industries and across a broad geographical area
• Deep understanding of customer success principles, approaches and considerations
• Ability to prioritize, multi-task and perform effectively under pressure
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Experience with complex customer situations, ability to navigate large organizations and gain executive level consensus
• Strong verbal and written communication skills required
• Self-motivated and driven to high performance
• Strong problem-solving abilities
• You display high energy, maintain a positive attitude, have contagious enthusiasm and a sense of humor that helps you and those around you adapt to the changing business environment  

The Ideal Candidate 

• Background needs to be in customer facing roles including account management, customer support, product management or sales
• Excellent interpersonal skills will be needed in order to build strong relationships, particularly with field organizations and Partners, which will be essential to success
• You operate well in an environment that changes quickly and is not always 100% clear what needs to happen and when
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• You are not afraid to say, “I don’t know” and take time to find the answer

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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