Role Overview:   

We are hiring a Customer Service Manager leading an international customer service team (approx. 30-35 people) to ensure service delivery to clients in the chemical industry with a cost and service-minded approach. We are looking for an inspiring and experienced leader capable of driving transformation and standardisation across teams and functions. This role is responsible for overseeing order to cash activities, ensuring compliance with industry regulations, and driving improvements to enhance customer experience. The ideal experienced candidate will have deep knowledge of supply chain and order to cash processes, and the ability to work cross-functionally with different internal and external stakeholders. 

Do you think you’re the right fit for this opportunity? Apply today!  

Role Responsibilities:  

As a Customer Service Manager, you will be responsible for:  

• Team Leadership: Managing, coaching, and developing Customer Service Team Leaders; ensuring agreed service standards and achieving performance targets; being an active member of the European Supply Chain Leadership Team; creating and driving a clear customer service vision aligned with supply chain and business strategy. 

• Order Management: Overseeing and improving end‑to‑end order processing across SAP systems; ensuring accuracy, timely delivery, and consistent ways of working across the regional organization.  Understanding our products, production capabilities and route to market is key. 

• Customer Relationship Management: Act as the primary escalation point for complex customer related issues, ensuring timely resolution and customer satisfaction. Influencing commercial and market business models and how we interact with customers by proactive initiatives, based on the in-depth understanding and interpretation of customer and business expectations 

• Compliance & Documentation: Ensuring adherence to chemical industry regulations, SOX, ISO, export/import requirements, and company policies. 

• Process Improvement: Identifying opportunities to streamline procedures, adopt best practices, and continually increase operational efficiency. 

• Cross‑Functional Collaboration: Working closely with Sales, S&OP, Logistics, Credit, Process Improvement, Production, Finance, and Supply Chain stakeholders to align priorities and resolve high‑impact issues. 

• Reporting & Analysis: Monitoring KPIs and performance reports; providing data‑driven insights and recommendations to senior leadership. 

Experience and Competencies:  

 What we are looking for:  

• Bachelor’s or Master’s degree, preferably in business, supply chain, or a related field 

• Minimum 10 years of experience in Customer Service or Supply Chain management, ideally in the chemical or manufacturing industry 

• Proven people leadership experience (leading large, complex or multi‑team structures) 

• Strong knowledge of supply chain, order‑to‑cash processes and ERP systems (SAP preferred) 

• Positive mindset 

• Excellent communication, influencing, and stakeholder management skills 

• Ability to prioritize, manage change, and work in a fast‑paced environment 

• Familiarity with global trade regulations and chemical compliance (advantage) 

• Fluency in English; knowledge of other languages is an asset 

• Customer and cost ‑centric mindset 

• Strategic thinker with hands‑on execution capability 

• Strong analytics and detail orientation 

• Ability to deal with ambiguity 

• “Can‑do” and empowering leadership mentality 

• Strong organizational and time‑management skills 

What next? 

If you would like to join an innovative, collaborative, and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way. 

About Us: 

At Huntsman, we pride ourselves on being a people-oriented organization.  

Our family-like atmosphere is cultivated by our diverse groups of team members around the world. 

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. 

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.