Senior Manager, Customer Success

Posted:
11/6/2024, 4:10:55 AM

Location(s):
Los Angeles, California, United States ⋅ California, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.
At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. 

At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.


About The Role:

As Ogury continues to expand our footprint, we are looking to welcome a Senior Manager, Customer Success onto our team that will be an integral part of the continued growth and client engagement on the West Coast.

In this role you will be a player/coach, managing a team of Customer Success Managers with their own clients, and contributing to their day-to-day management, as well as continued career development.

You will also be managing your own clients, acting as the coordinator of all things campaign, working strategically and closely with the internal Sales and AdOps partners to ensure that we are delivering the best in-market campaign results and providing hands-on, world class service to our clients. 

As the Senior Manager, Customer Success you will be in a dynamic role, where no one day will be the same, overseeing all the aspects of the campaign life cycle. 

This role will report directly to our Vice President, Customer Success and is a hybrid role based out of our Los Angeles office, where we encourage our team to join us at least two days per week.
#LI-HP1 #LI-Hybrid

We thank you in advance for your interest in Ogury!
Applications will close on December 15, 2024.

Benefits vary by locations but you can expect: 
- Competitive salary
- 401k matching
- Flexible working options
- Generous holiday leave of 25 days a year, on top of the standard 11 national holidays
- Life insurance plan
- Modern and collaborative working space
- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources

At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.