Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Based in our Kill Office, Howden Ireland are delighted to have a vacancy as an Account Handler on a permanent basis for our High Net Worth book of business that will be an integral part of our wider Personal Lines team.
About the Role
The Account Handler will support the High Net Worth team in delivering exceptional service to clients across New Business, Renewals, and Mid‑Term Adjustments. The role requires strong attention to detail, excellent customer service, and a commitment to ensuring all client interactions are handled in line with the Company’s Quality Programme and regulatory requirements.
The Account Handler will play a key role in the smooth running of the HNW team by managing administrative tasks, maintaining accurate records, and ensuring timely processing of all client requests.
Key Responsibilities
Support the Account Executive in servicing High Net Worth clients, ensuring their best interests are prioritised at all times.
Handle incoming post, stamping, referencing, scanning, and allocating documentation to the appropriate Executive.
Manage team diaries, including chasing outstanding New Business and Renewal documentation.
Maintain accurate and up‑to‑date client records on the system, ensuring all notes and updates are recorded promptly.
Assist with preparing renewal documentation and client communications.
Process Mid‑Term Adjustments efficiently and accurately.
Assist with re‑broking renewals under the guidance of the Account Director/Executive.
Set up premium finance arrangements in line with documented procedures.
Ensure all policy documentation is issued correctly and within required timeframes.
Assist with daily allocation of aged debt, account queries, and diary follow‑ups.
Liaise with the Finance Department to ensure timely premium collection and resolution of outstanding queries.
Follow up on pipeline activity, including website enquiries, phone leads, and renewal lists.
Prepare quotes and gather required documentation to support the Account Executive in achieving team objectives.
Work with Howden Group entities to support cross‑selling and new business opportunities.
Ensure all activities comply with CPC requirements and internal compliance procedures.
Maintain awareness of market developments, insurer appetite, and product changes.
Build and maintain positive relationships with insurer personnel.
Support the team in maintaining high standards of service delivery and client loyalty.
Promote good practice in the use of technology and internal systems.
Carry out any additional duties as required to support the High Net Worth team.
About You:
Minimum 1–2 years’ experience in personal lines or high‑value insurance administration (HNW experience advantageous).
Strong technical understanding of general insurance products.
APA Personal Lines or working towards CIP (or grandfathered in Personal Lines).
Strong organisational skills with the ability to manage multiple tasks.
Customer‑focused with excellent communication skills.
About Howden Ireland:
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent