Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Every great story has a new beginning, and yours starts here.

Position Summary  

We are actively seeking an experienced Lead UX Researcher to join the Direct-to-Consumer Product UX Research Team to fuel design and development of the Max video streaming experience with rich customer insights.  

Research conduct research that generates actionable insights to accelerate learning and inform critical product design decisions to create a world class video streaming experience.

In this role, you will have the opportunity to lead a variety of research workstreams informing critical business decisions for the Max product roadmap and feature development. The focus shifts with our customer and business needs but frequently involve exciting developments in content discovery, brands, video experiences, and new ways for new and existing subscribers to engage with Max.

Collaboration will be key as you work closely with research colleagues, product managers, and designers to identify high value customer problems to solve, drive research to answer key questions, and then apply the findings to new solutions.

This is a high-impact position that demands exceptional communication and stakeholder collaboration skills to be successful. The ideal candidate not only possesses strong research skills, but also applies strategic and critical thinking to every situation with the intent of increasing value to the business and delighting subscribers.

Responsibilities

• Provide UX research insights to equip product and design teams with strategic and tactical data used for product decisions such as feature prioritization and innovation.
• Stay abreast of stakeholder OKRs and priorities to proactively identify top research needs and recommend research to progress team efforts and reach goals.
• Propose research plans with guidance from the Program Director. Plans include but are not limited to explaining the customer problem space and business value, key questions to answer, research approach with phases if applicable, study objectives, method justification, staff resources, tools, labs, and budget needed to deliver the right insights.
• Communicate project status with stakeholders with guidance and oversight from Program Directors.
• Depending on the research scope, you may lead a small team of in-house or vendor research teams.
• Conduct global research studies end-to-end including identifying research needs, setting objectives and metrics, determining methods, coordinating prototype delivery with design, recruiting plan, study session guide, study moderation, survey programming, data analysis, and reporting.
• Present insights and hold workshops with stakeholder teams to apply the insights to product decisions and design solutions. Hold a team retrospective and track impact of research to continuously improve value to the business.
• Hands-on project management of user research studies including project communication, vendor selection and contract management, software tool logistics, cost estimation and forecasting resources, timelines and deliverable schedule, prototype security measures, coordinating recruitment, and lab facility needs.
• Maximize insights by mining and synthesizing data across the research team, behavioral analytics, and data science to pinpoint what’s working and what we have yet to learn.
• Distill and translate data into actionable insights that are clear and simple to all levels in the org.
• Ensure the highest quality data in balance with the need for speed in decision-making.
• Advocate for the needs of the customer, consult on best practices and UX standards.
• Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, stay abreast of customer trends, industry competitive offerings and emerging tech to identify and develop novel solutions.

Requirements

• At least 8+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group.
  • 2+ years leading high profile research projects and presenting to business decision-makers.
  • 2+ years leading a small team of researchers to plan and execute projects.
• Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar, with formal training in usability testing.
• Experience conducting research for global products with stakeholders and audiences outside the U.S.
• Strong business acumen and client-management skills with the ability to adapt research approach and communication to a variety of individual and team working styles.
• Proven track record of designing and executing research studies and experiments which generate clear actionable outcomes and positive impact for customers and the business.
• Strong command of mixed-methods research and experiments with the ability to discern and recommend the right method(s) for a project.
• Practical experience required with qualitative studies include diary studies, cognitive walkthroughs, moderating IDIs, contextual inquiry, focus groups, and lab-based usability tests. Ability to adapt those methods to remote-only testing.
• Proficiency with quantitative methods include but are not limited to; customer survey and statistical analysis such as kano, max diff, and data analytics with the ability to blend work with data scientists to create and test hypotheses.
• Proficiency with research software for project planning, remote/online research studies, statistical analysis, and AI to aid data analysis.
• Bring clarity with research in ambiguous situations to drive forward progress.
• Excellent communication and presentation skills in all categories; verbal, visual, and written.
• Experience planning and conducting global product UX user research.
• Agile growth mindset with the ability to work in a fast paced environment and pivot quickly.
• Strong listening, analytical, and organizational skills with the ability to communicate and present ideas clearly.
• Demonstrated experience using critical problem-solving skills in both strategic and tactical research applications.
• Commitment to fostering an inclusive team culture, built on empathy, and radical candor.
• This role is currently in Seattle but will be changing to Bellevue in the near future. Candidate must be comfortable travelling to either location.

Preferred Qualifications

• Technical background with relevant work experience in ecommerce, video streaming, social media, and interactive entertainment.
• Subject matter expertise with Connected TV devices and/or game consoles, e.g., AppleTV, Roku, FireTV, Xbox, PlayStation, etc.
• Experience testing streaming media platforms, multi-modal devices, and immersive displays.
• Experience leveraging machine learning or AI driven tools to solve complex problems is a plus. Must have an interest in driving innovation in this rapidly changing space. 
• Project portfolio required for interview. Exclude projects under NDA.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $126,350.00 - $234,650.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.