Job Description: EUC Ops Analyst

What you will do:

As an EUC Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring efficient and effective IT service delivery. You will assist in troubleshooting technical issues, maintaining systems, and supporting users in a timely manner. Collaborate with cross-functional teams to enhance user experience and streamline processes.

How you will do it:

• Provide first-level technical support for end-user computing issues.
• Assist in the deployment and management of end-user devices, ensuring compliance with company policies.
• Participate in troubleshooting user-reported incidents and problems.
• Support the implementation of IT projects related to end-user computing.
• Maintain accurate documentation of processes and user requests.

What we look for:

• 0-1 year of experience in IT support or related field.
• Basic understanding of operating systems, software applications, and hardware.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and a willingness to learn.

JCI is dedicated to fostering a diverse and inclusive work environment where every employee is valued and empowered to reach their full potential.