Job Summary

The Physician Relations team serves as liaisons between Corewell Health and the physician practices in our community. Through relationship management our priority is to help providers and their staff best care for their patients. Through issue resolution, connectivity solutions, education and support the Physician Relations team will remove barriers and assist in activities that transform the model of care. Physician Relations will work in alignment with Clinically Integrated Network strategies to build exceptional value for all patients within the communities we serve. 

Physician Relations, in close connection with Information Services, will be the business owner of provider and staff Epic connectivity. Physician Liaisons will identify electronic connectivity solutions for community providers and facilitate integration of those tools. 
All non-Corewell Health employee users report to Physician Relations. This allows Physician Relations to control access requests through Service Now, ensuring appropriate use of electronic tools. We must provide the highest level of customer service to these users to maintain continuity of care. 

Essential Functions

• Work with Liaisons to ensure community practices are connected electronically to the correct tools
• Facilitate access requests for non-employed physician providers and staff
• Attestation of users 
• Receive and verify catalog requests 
• Database management (EpicCare Link and SalesForce)
• Coordinate EpicCare Link request process
• Develop and maintain EpicCare Link training collateral with both Physician Relations and EpicCare Link analyst teams
• Solicit feedback from end-users to inform EpicCare Link application build adjustments
• Work with EpicCare Link analysts to ensure build adjustments improve end-user experience  
• Develop communication to end users for downtime, new build, changes to EpicCare Link
• Generate and reconcile reports from EpicCare Link to illustrate usage, orders, referrals data

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• Associate's Degree specific course work in office administration/secretarial science or equivalent level of education and experience

• 2 years of relevant experience in secretarial/clerical and computer skills.
• 2 years of relevant experience in administrative projects, program management, hospital/physician office, statistical data collection and analysis.
• 2 years of relevant experience in working in a high volume service industry in business or accounting, cash handling, data systems, managed care, and Medicare product industry.
• 2 years of relevant experience in a health care or medical research environment.
• 2 years of relevant experience in dealing with the public, preferably in the medical or customer service field.
• 2 years of relevant experience in database development.
• 2 years of relevant experience in a clinical setting directing the workload of others, specimen collection and client services.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - 515 Michigan St NE - Grand Rapids

Department Name

Physician Liaisons - CH East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 5:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.