Customer Support

Posted:
4/26/2026, 1:49:19 PM

Location(s):
Hong Kong, Kowloon, China ⋅ Kowloon, China

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

To support 3 functions

LBS CN LC process LBS Sales Administration LMS General Administration tasks

The General Sales and Admin support Specialist will be responsible for facilitating the coordination of all LC, Sales admin and office admin support.

Major Responsibilities

LBS CN LC (50%)

Letter of Credit Settlement

  • Receive the original L/C from the issuing bank and inform the relevant department

  • Review L/C, and advise the department of the risks of discrepancies and to amend the relevant terms

  • Prepare the documents in accordance with the L/C requirements in a timely manner

  • Send the documents on time and ensure the collection of L/C payments

  • Maintain effective communication with banks, ensure L/C settlement without delay and resolve problems arising in the process

  • Follow up the overdue L/C and analyze the reasons for the overdue payments

  • Push salespersons to solve payment issues in time

Document management

  • File order documents on a regular basis and make checking record

  • Scan and file relevant documents

  • Manage all documents in a standardized manner and arrange them in a order to ensure completeness and tidiness

 Assist their department colleagues to complete other tasks.

LBS Sales Administration including LBS KR LC (30%)

Letter of Credit Settlement (same as above)

Sales Administration

  • Sales admin related jobs e.g. quotation preparation and submission, order pricing checking, tender preparation, submission and filing, etc.

  • Customer relationship management (CRM) e.g. customer data management, customer enquiries, etc

  • Assist for marketing e.g. preparation and attending of marketing events, catalogue, sample arrangement, etc

  • Create opportunity and quotation in SFDC for HK direct business.

  • Asist and support administration/documentation for RA/QA e.g. product complaint recall, registration

  • Asist in AR follow up

LMS Office Administration (20%)

  • Manage the office administrative function of Hong Kong office and point of contact for office related admin matters

  • Responsible to work with cleaning vendor to ensure the cleanliness of office is maintained. and Maintain office cleanliness and hygiene.

  • Attend to general phone line enquiry and receive & greet.

  • Support meetings and ad-hoc arrangement of food and beverage services, conference room booking, transportation arrangement etc

  • Support employee activities including birthday celebration other employee engagement events.

  • Maintain and replenish inventory which includes checking of stock to determine inventory levels and anticipating needs for office stationery and pantry supplies;

  • Coordinate & support the purchase, tracking and distribution of PPEs for our associates.

  • Coordinate respective vendors to maintain office equipment and workplace, including but not limited to office plant, security access, maintenance schedule of office equipment, lighting, office access card, general mail and courier service etc.

  • Raise purchase requisition in iBuy prior to any purchase related to the office, new vendor creation, consolidating supporting documents, follow up on PO and invoice, etc.

  • Maintain business documents and filing system, including but not limited to business letter, phone statement, vendor contact list and agreement, check and consolidate all external payment/document required for Finance accounting purpose etc.

  • Handle all other day-to-day miscellaneous duties assigned by the direct report manager.

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For more information, visit www.danaher.com.