Under minimal supervision, ensures proper computer operation through moderately complex activities so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities include but are not limited to:

• Performs onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. (20%)

• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software to deliver required desktop service levels.  Installs anti-virus software and ensure virus definitions are up to date. (20%)

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Collaborates with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment. (20%)

• Assesses the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. (20%)

• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Prepares tests and applications for monitoring desktop performance, and then provide performance statistics and reports. (20%)

Representative Qualifications:

• Ability to provide effective and successful customer service

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.