We’re looking for a Senior Customer Success Manager to join our Customer Success team in Helsinki or Dublin!

In this role you will: 

• Manage a diverse client portfolio based in LATAM region
• Help our customers achieve their desired outcomes and solve their challenges
• Be a part of a world-class customer success organisation of 20+ professionals across North America, EMEA, and JAPAC

Your day-to-day work and responsibilities will include:

• Ownership and responsibility to maintain and grow your portfolio of 50+ customers from LATAM region
• Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
• Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications

Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us. 

This role is for you if you have:

• 5+ years of relevant experience in customer success or similar customer-centric positions
• SaaS, Agency, or Martech experience 
• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
• Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
• Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
• Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!
• Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers.
• Spanish language skills is a must, Portuguese is a plus

 

Benefits we offer…

• Competitive compensation package, including equity 
• Excellent work equipment
• Health care benefit and leisure time insurance
• Various external trainings to support your career development
• Sports and wellbeing allowance

Benefits may vary depending on location. You’ll find more information at supermetrics.com/careers#benefits. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

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