Manager - Branch Operations & Compliance

Posted:
5/19/2025, 5:00:00 PM

Location(s):
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Wilayah Persekutuan Kuala Lumpur, Malaysia

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

If you are looking to excel and make a difference, take a closer look at us…

  • Conduct housekeeping or remediation of data and/or customers’ records as and when deem necessary and mandated by Management
  • Coordinate any regulatory information requests during discussion, meetings and audits
  • Ensure immediate reporting and escalation of non-compliance incidences i.e., upon detection via RCSA/CSA/CBR/Independent Reviews (whichever relevant)
  • Build a close working relationship with key stakeholders, e.g., PFS Compliance & Operational Risk, Group Risk, Group Compliance (including Financial Crime Compliance), Group Operations (including Legal), Group Internal Audit, Hong Leong Islamic Bank (Shariah-related matters) and other business and functional units (where relevant) in the implementation and enforcement of policies and guidelines
  • Work closely and provide guidance to RMOs and CSOMs to drive branch operational control readiness at all times; delivers branch audit
  • Educate branches to maintain a high standard of Audit achievement with zero finding.
  • Ensure branches comply with Bank’s SOPs and Regulatory requirements i.e. EDD, UBO, STR, AML and Service standards etc.
  • Timely reporting of all task and maintain high standard of governance in all reporting
  • Identify, review and draft Bank’s Standard Operating Procedures and/or Policies when the need arises
  • Work with RMOs/RCGMs to monitor behaviours and activities utilizing data/ info obtained from PFS Compliance & Operational Risks, Branch Operations Support, Disciplinary Secretariat, Group Compliance, Group Internal Audit and other divisions to implement timely corrective actions or enhancement as required
  • Undertakes other duties/tasks when assigned by Management from time to time
  • Provide administrative support including processing data from the Excel spreadsheet, preparing training materials and arrang

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.