Role Description

The Operational Risk & Control Manager is required to lead the application and development of the Risk Event process, act as the primary escalation in respect of all FNZ clients for Operational Risk matters in addition to supporting the Operational Risk Director.

Specific Role Responsibilities

• Drive the use of the Firm’s designated risk system as the sole repository for Risk Event Information.

• Ensure key person dependency is identified and remediated swiftly.

• Support the first line of defence with any risk related queries extending through business continuity, RCSA, Control Testing, Operational Resilience and Financial Crime.

• Ensure delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impact

• Deliver quality Risk Event MI to all levels of the business – from 1st line through to Governance Committees and Board Reporting.

• Ensuring effective management and oversight of daily team controls · Perform trend analysis and follow up with business areas on trends, timeliness and quality.

• Assist in driving quality action plans, including appropriate ownership, oversight and escalation to ensure completion on schedule thereby mitigating FNZ risk exposure.

• Drive process improvement in audit governance, reviewing and revising processes and structures to adapt to the needs of the audit schedule and actively communicate on audits as they develop.

• Attend regular client meetings and resolve all actions within agreed timescales. · Ensure client queries are responded to in a prompt and business-like manner.

• Development & delivery of Risk related training e.g. focussing on identification, quality and timeliness of Risk Event reporting · Develop the Operational Risk & Control Analysts through regular 1-1s, feedback and coaching

• Manage the performance of all direct reports, addressing performance issues in a timely manner to ensure that there is no client or operational impact.

Functional Area Responsibilities

• Continue to develop the Operational Risk & Control Team purpose and ensure the Operational Risk & Control function delivers value and assurance to FNZ and our client base.

• Lead the development and evolution of the FNZ Risk Event process to ensure efficient, timely and accurate escalation, recording and reporting of Risk Events.

• Promote and actively develop a risk aware culture within FNZ 1st line.

• Be proactive, organised and actively provide ideas of innovation and process improvement.

• Build and maintain excellent relationships with key internal stakeholders and clients to ensure engagement with our strategy.  

• Be informed of sector-wide developments and those beyond the business sector.

• Undertake any other reasonable duties, as determined by the Operational Risk Director

• Ensure all mandatory training is completed in a timely fashion.

• Encourage a culture of openness and ethical decision making within the team.

Experience required

It is incumbent upon the Operational Risk Manager to ensure they are competent and have high performance in the following areas: 

• The successful candidate must have a track record of innovating to improve process, control and efficiency at a team management level.

• Track record of managing teams who operate to tight deadlines and meet client deliverables

• Extensive experience of Operational Risk & Control within the Wealth Management / Platform industry.

• Experience in the Risk Event Process and oversight functions

• Experience in client relationship management

• Knowledge of the UK financial services and regulatory framework including the CASS Sourcebook.

• Must also be fully IOC qualified

• Written and verbal communication to be of a high standard along with strong ability to influence

• Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and oral.

• Numerate and literate.

• Punctual and deadline driven.

• Strategic and analytical thinking

• Must be able to work within tight time constraints

• Be able to conduct meetings and presentations skilfully

• Be able to observe project deadlines

• Be detailed and results oriented

• Be a strong negotiator

• Excellent achievement background

• Technical knowledge in product life cycle, market risk solutions, fixed income products, credit risk and attributions

• Superior management, leadership and supervisory expertise · Ability to be objective

• Be professional, diplomatic and cordial

• Be able to understand complex edicts, regulation guidelines, insurance products, and financial legislation

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.