Posted:
5/14/2026, 11:41:38 PM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Internship
Field(s):
Business & Strategy ⋅ Sales & Account Management
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are seeking a Customer Success Strategy & Business Operations Intern to join us for 10 weeks during summer of 2026.
This intern will support strategic and operational work within athenahealth’s Customer Success organization. The role will provide exposure to high-priority divisional initiatives, including work related to AI transformation, strategic planning, business operations, and customer performance.
Are you looking for an opportunity to apply your analytical, communication, and problem-solving skills to work that helps improve how healthcare organizations experience athenahealth? This internship is designed for someone who is curious, eager to learn, comfortable with ambiguity, and excited by the opportunity to contribute to strategy and business operations work in a dynamic healthcare technology environment.
Interns may support work across areas such as:
Customer Success AI transformation strategy and planning
Business case development and analysis
Strategic roadmap development
Operating model and process design
Divisional initiative and goal reporting
Customer Success business cadence support
Customer performance and operational analysis
Executive and leadership-facing materials
This role offers the opportunity to learn how a large Customer Success organization sets strategy, measures progress, drives operational rigor, and evaluates opportunities to use AI and emerging technology to improve both customer and employee experiences. The intern may also have exposure to senior leaders through project work, readouts, and divisional planning activities.
Qualifications
We’re looking for candidates who are interested in strategy, business operations, AI transformation, process development, strategic planning, and customer success.
Comfort with analysis and working with data.
Strong communication skills, including the ability to synthesize information clearly and concisely.
Curiosity and eagerness to learn about healthcare technology, customer success, and business operations.
Ability to work in ambiguity and help bring structure to complex problems.
Experience working collaboratively toward project goals and deadlines.
Interest in healthcare, technology, consulting, operations, or strategy
Expected Compensation
$0 - $0The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Website: https://www.athenahealth.com/
Headquarter Location: Watertown, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 1997
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: Enterprise Software ⋅ Health Care ⋅ Information Technology ⋅ Medical