The Business Analysis Group Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Manage multiple teams of business analysts supporting multiple systems or over a business analysis functional area (depending on size of business) with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned
• Provide technical leadership and expertise to ensure the efficient design, development and implementation and to ensure essential procedures are followed
• Develop strategy and guidelines for appropriate staffing requirements, exercising control over resources, budget management and planning and contributing to defining standards
• Resolve issues that have impact beyond own area and apply in-depth understanding of business analysis concepts and procedures and basic knowledge of other areas
• Work as a team to achieve objectives and influence and negotiate with senior leaders across functions, communicating with external parties as needed
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Demonstrated leadership
• Consistently demonstrate clear and concise written and verbal communication
• Proven interpersonal skills with ability to partner and influence across organizational lines
• Proven ability of using complex analytical, interpretive and problem-solving techniques
• Have Technical Background
• Knowledge in JAVA and Mainframe applications
• Experience in Data Analysis
• Experience in JIRA, Confluence

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Preferred qualifications:

Tech-Banking background

Experience in Customer Service Desktops

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Sep 30, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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